Adviser Trainee Virtual

Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
To provide holistic financial planning solutions telephonically for clients through regular reviewing the client-s portfolio in order to build a sustainable Virtual advisory practice.
**Job Description**:
To establish and maintain a professional relationship with all stakeholders Client, Bank personnel, Product providers, Virtual Advisors and Virtual Agents telephonically.
Receive leads data provided by the Team Leader or Campaign Manager
If IT is a lead, make telephonicwith the client to set up a meeting within the specified timeframes per the leads campaign agreement
Based on the lead provided, assess the client's portfolio and identify possible gaps for which solutions can be formulated, prior to phoning the client
Disclose all the relevant information to the client as required by the relevant legislative frameworks e.G. FAIS Act at the initial telephone ;
to enable the client tomake a decision on whether or not to proceed with the transaction
Follow all the steps in the designated client engagement process as specified by Absa
Insurance and Financial Advisers
Provide regular feedback to the Team Leader on actions taken to progress the lead
Closing leads appropriately, as per guidelines
Provide the correct campaign product information at all times during client interactions
Meet agreed sales targets and conversion ratios through contacting the required number of clients daily and making the required number of sales
Manage rejections to ensure submitted sales become loaded sales
Meet sales and/or growth targets
Do activity planning grid with the team;
by identifying the clients to be contacted during a particular period e.G. Campaigns
Achieve daily, weekly and monthly new business and retention targets as per PD and as per campaign/ product.Including broker notes
Achieve daily, weekly and monthly activity targets such as number of calls made, number of leads worked and positive strike rate positive outcome per campaign
Using the leads information provided by theCentre, discuss the client's risk and insurance needs
Make use of the Financial Needs Analysis tool standardised format provided to conduct a comprehensive risk evaluation for the client
Obtain the client's consent to access his/her existing policy information by getting him/her to acknowledge through voice-logging or to sign the relevant documents in order to get a comprehensive view of the client's life assurance long term insurance and investments portfolio
Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate solutions to address any gaps
Generate and discuss the appropriate solution in writing quotation with the client, complete the necessary product proposal forms and ensure that the client signs the forms to indicate his/her consent
Delight the client by being courteous and providing excellent service through prompt response to any queries or issues.
Ensure that any documentation requests are dealt with timeously and that backs are actioned on requested and time
Gather and complete all the necessary compliance documentation e.G. Client Advice
Record, copy of ID, Financial Needs Analysis, FICA
Submit the proposal forms to the relevant product providers for processing
Upon inception of the policy and receiving the policy schedule/contract from the product provider/insurer, check that the policy schedule reflects the client's
Requirements as per the proposal or closing instruction/agreement
If not, refer the policy back to the product provider for the necessary amendments to be done Review the client's portfolio once a year andthe client on a regular basis to discuss potential enhancements and revisions to his/her insurance and/or investments portfolio and identify new business opportunities
Assist client at point ofand if unable to assist, ensure that the client is referred to the correct channel as per the documented process
Offer all relevant and up to information on the product being offered to assist the client in making the most informed choice, such as explaining the types of cover being offered and what the benefits and featuresare of the product
Ensure customer is treated fairly at all times during your interaction
Meet and exceed quality assurance requirements relating to customer experience
Provide a report back to theCentre Manager and all Bank stakeholders on the strike rate i.E. number of leads provided that were converted to business
Refer leads for Short Term Insurance to the relevant department;
as necessary to grow the book of business
Ensure that all Absa Group Compliance exams are completed timeously and the relevant pass achieved
Ensure that all Regulatory and Absa Group Compliance requirements are met by
Following the campaign sales output required to deliver on this accountability
Scripts during interactions with the client
Report any non-compliance issues such as non-adherence to scripts to line
Management Comply with regulatory requirements
Manage own broker practice
Ensure that staff members Broker Assistants an Interns as relevant have a clear understanding of their roles and responsibilities within the practice
Arrange for staff members to receive the relevant training Absa programs for the
Interns e.G. systems training, Broker Academy training Interns
Provide coaching and mentoring to the staff with regards to knowledge and skills acquisition Conduct performance development PD discussions as required by Absa convention
Take the necessary corrective actions in cases of underperformance in consultation with the Regional Leader Interns
Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards i.E. FAIS, FICA, FSB and Barclays
Liaise with Absa Brokers' Support staff Business Analysts with regards to maintenance of systems and equipment and provision of other services
Complete all the required compliance exams in the specified timeframes e.G. Anti1Mone, Sanctions, BCM, Basic Financial Crime Concepts
Provide monthly feedback to the branch and Regional Leader, if a Bank Broker, regarding non-interest income seat cost and cross selling opportunities
Segment the client base according to profile, income potential and commission income
Develop a business development strategy/plan and discuss with Regional Leader
Personal Development
Attend all the required training to attain accreditation to market the various products product provider Attend all the requisite internal training i.E. Broker Academy,
FAIS-related programs/courses
Attain the required FAIS credits in order to achieve Fit and Proper status
Ensure that Fit and Proper status is maintained honesty, integrity, financial solvency
Manage own career and personal development
Ensure that all personal details such as street address,numbers etc are up to on the Employee Self Service portal ESS by updating them on ESS on a regular basis.
Comply with house rules
Meet required adherence &
absenteeism requirements
Proactively minimise costs to the organisation
Work closely with other members of the unit to delivery outstanding performance
Attend team buzz sessions and meetings and contribute fully, including suggestions for ways of improving customer service
Support team by sharing knowledge &
best practice
Education and Experience Required
NQF level 4:
Grade 12
60 FAIS credits at NQF Level 5 or in progress
RE5 or in progress
Working under Supervision as per FAIS Legislation
1 Year Experience in a similar role
Knowledge &
Skills:
Knowledge of the insurance industry
Knowledge of financial management
Interpersonal Skills
People Management Skills
Entrepreneurial Skills
Effective relationship building skills
Conflict Handling Skills required
Competencies:
Achieving personal work goals and objectives
Analysing
Coping with pressures and setbacks
Entrepreneurial and commercial thinking
Deciding and initiating action
Delivering results and meeting customer expectations
Persuading and influencing
Relating and networking
Education
Further Education and Training Certificate FETC:
Business, Commerce and Management Studies Required
Absa Bank reserves the right not to make an appointment to the post as advertised