Advisor - Collections

Job Title:
Advisor - Collections
**Job Description**:
We’re searching for experienced and professional** Collections Advisors**, representing a leading UK energy provider, handling inbound and outbound calls to existing customers who are in debt.
We offer full-time permanent jobs, based in our state-of-the-art office at 6 The Terrace, Westway Office Park, Westville, Durban 3629. Successful applicants must be fully flexible for rotational shift patterns between 9am - 9pm Monday - Friday and 10am - 3pm Saturday.
We offer a competitive salary **PLUS** fantastic **bonus earning potential!**
Our Collection Advisors are responsible for:
- Dealing with both outbound &
inbound calls from customers who are in debt with the responsibility of the collection of those associated debts.
- Contact customers and discuss unresolved issues on customer accounts.
- Understanding root cause behind debt and implementing payment plans to recover debt as quickly &
sustainably as possible.
- Attempting to recover the debt owed - either in full or partially
- Providing the best possible customer experience.
- Uploading data and recording information accurately
- Following the data collection process, ensuring there are no gaps or loss of data
- General back-office administration, including customer correspondence
**Your Benefits**
We’re fanatical about our people and love them to bits! That’s why we show them how important they are by showering them with perks, like a culture of belonging;
clear paths for career development;
professional support, coaching and mentorship programs;
performance-based pay;
a global network of lifelong friends and peers;
and more! (Like, lots more.)
**Your Skills**
To be considered for this role, you need to have the following:
- 6 months collections or direct sales experience
- Fluent in English language (B2 Level or above)
- Target driven
- Good at multi-tasking
- Natural flair with conversation and negotiation
- Empathetic but resilient when speaking to customers
- Problem-solving skills
- Ability to navigate multiple systems at one time
- Ability to always remain calm and professional
- **_ You will also be required to undertake background checks (including credit, employment, criminal) and consent to drug and alcohol testing (during employment) before starting in the role._**
This is a great opportunity for someone looking to join a vibrant, growing, global business where you will have the opportunity to take advantage of excellent learning, development and career opportunities as well as become part of a highly professional and fantastic team.
VERTICAL3SA
**Location**:
ZAF Durban - 6 The Terrace, Westway Office Park, Westville
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents