Applications Specialist Poc Gauteng

Siemens ag - Midrand
new offer (10/07/2020)

job description

Do you want to help create the future of healthcare Our name Siemens Healthineers was selected to honor our people who dedicate their energy and passion to this cause It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally Sound interesting Then come and join our global team as an Applications Specialist based in Gauteng We are looking for a professional for the delivery of Application Training and support for sales installation and service in Point of Care disciplines within the diagnostic laboratory environment Your tasks and responsibilities include but are not limited to Delivery of Application Training and Application Support for Sales Installation and Service is the primary role responsibility to ensure customer satisfaction Working with the Customer Care Center taking the ownership of customer applications and systems events to plan and finish actions that will result in the most effective resolution of customer events in a timely efficiently and productive manner Responsible for the customer satisfaction at assigned systems demonstrating proactive attitude and actions to optimize their performance and image Develop and maintain relationships with customers Install and configure systems working with Customer Service Engineers and Sales to train customers all with highest quality standards and meeting timelines Update system software in accordance with deadlines set by the company Inform customers of the advantages to be gained by the update and organizing training if necessary Contribute to creating a motivated positive and communicative atmosphere with tight teamwork with all other colleagues and departments Communicate commercial information and opportunities closely with Sales In major cases act as a Sales Representative and provide product demonstrations to support the achievements of the annual sales plan Develop the Siemens Healthineers brand image projecting an image of professional and competence always Discussing with customers action taken to resolve events and explaining any further actions that may be required Using good judgement to decide when to investigate the escalation process in order to resolve a customer event Work within deadlines to prepare information for management and colleagues when requested Informing service management or team leader of situations where customer satisfaction is compromised or contractual obligations are unlikely to be met Responsible for the complete and correct use of the complaint handling software defined by the company and strict compliance to quality procedures and work instructions Professional application support to quickly process and resolve customer tickets escalations and complaints incl error diagnosis and repair trouble shooting Contribute to achieving the Mission Values and Vision of the company Always maintain strict compliance to ethical principles and Health Safety and Quality norms of the company Your qualifications and experience Medical Technologist Diploma or similar BTech wold be preferable At least 5-8 years of professional experience in a clinic or equivalent background involving clinical and medical technology expertise Work experience with Siemens systems preferred Knowledge of quality control and troubleshooting of quality control results Must be willing to travel and work after hours Extensive knowledge of excel Knowledge in the field of diagnostic systems reagents PC systems operating systems network engineering interface engineering basic medical knowledge Sound knowledge of the medical analysis laboratory and the range of equipment A thorough knowledge of company procedures policies mission vision and values Dependability capacity for teamwork capability to come to decisions organizational skills self-reliance and motivation and good interpersonal skills Good communication skills both verbal and written with the ability to deal with customers and staff all levels Ability to sell good teaching skills good team worker Fluency in English written and spoken Must be a South African National preferably from a designated diversity group Our global team Siemens Healthineers is a leading global medical technology company 50 000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging laboratory diagnostics and molecular medicine as well as digital health and enterprise services Our culture Our culture embraces different perspectives open debate and the will to challenge convention Change is a constant aspect of our work We aspire to lead the change in our industry rather than just react to it Thats why we invite you to take on new challenges test your ideas and celebrate success As an equal opportunity employer we welcome applications from individuals with disabilities We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously For this reason we ask you not to send us your CV or resume by email We ask instead that you create a profile in our talent community where you can upload your CV Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open To all recruitment agencies Siemens Healthineers does not accept agency resumes Please do not forward resumes to our jobs alias employees or any other company location Siemens Healthineers is not responsible for any fees related to unsolicited resumes Organization Siemens Healthineers Company Siemens Healthcare Proprietary Limited Experience Level Experienced Professional Job Type Full-time

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Applications Specialist Poc Gauteng

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