Assistant Manager - Northern Region

**Purpose of the Job**:
As an Assistant Manager it would be your core responsibility to support the Branch Manager in achieving profitability, efficient staff management, stock control, and sales maximisation. This role is crucial in ensuring the smooth operation of our branch and contributing to our overall success. If you are passionate about driving results and working in a dynamic environment, we encourage you to apply.
**Job Objectives**:
- Conduct weekly planning meetings to assign tasks based on sales and operational needs.
- Implement staff on-boarding and training promptly.
- Ensure HR processes follow company policies and labor laws.
- Train and develop staff according to role competencies.
- Monitor staff performance and meet operational targets.
- Manage front-end staff and handle disciplinary issues.
- Identify and promote deserving staff.
- Create and manage Workforce Management schedules.
- Resolve staff queries and manage stock and cash issues.
- Monitor expenses and ensure budget adherence.
- Follow admin procedures and maintain accurate records.
- Coordinate bi-annual stocktakes and manage stock-related activities.
- Address sales challenges and assist in achieving sales targets.
- Maintain consistency in stock pricing and resolve sales performance issues.
- Follow customer service procedures and handle refunds and exchanges.
- Resolve stock and financial queries promptly.
- Maintain hygiene, equipment, and safety standards.
- Adhere to audit and legislative standards.
- Administer pest control and ensure branch security.
**Qualifications**:
- Grade 12 or equivalent, with mathematics (essential).
- Grade 12 accountancy (desirable).
**Experience**:
- +2 years’ retail experience gained through working in a retail store - (essential).
- Retail admin / stock management, of which at least 6 months in a supervisory capacity.
- Stock receiving processes.
- Cash handling (bank deposits and payments).
**Knowledge and Skills**:
- Sales Management / Supervisory experience in Food Retail environment.
- Customer Service.
- Stock receiving and in-store stock Management.
- Budget (cost) control.
- Merchandising.
- Promotional planning.
- MS Office (Basic level).
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