Client Liaison Coordinator

WHAT IS ON OFFER
Alfred H Knight has an exciting opportunity for a Client Liaison Coordinator to join the team in Johannesburg. As a Client Liaison Coordinator you will provide administrative support to your team and Manager. The role covers all aspects of managing job administration/coordination from client query through the running of the job and finally to archiving and maintaining the records. The Client Liaison Coordinator will play a vital role in client relations and making sure that our company’s values and professionalism are always displayed. You will also support the Junior Administrators in their learning program until they have been taught and demonstrated the necessary level of expertise within our job management platform (Lab Create) as well as our admin procedures which are in place to ensure standard levels of client and colleague support are met.
ABOUT US
Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.
We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.
DO YOU HAVE WHAT IT TAKES
To be successful at Alfred H Knight you will need to display the following:
REQUIRED KNOWLEDGE AND WORK EXPERIENCE
Required Competencies
- Strategic planner
- Highly Organised
- Excellent at multitasking
- Ability to delegate while maintaining organisational control
- Demonstrate good attention to detail
- Ability to work from own initiative with minimum supervision
- Interpersonal skills
- Analytical thinker
Required Qualifications
- Grade 12
- Appropriate tertiary qualification in Office Administration
Required work experience
- 3-5 years experience in Office Administration
- Industry experience an advantage
- Experience and competency working with Microsoft Office (Word, Excel), Google Drive (Gmail, GSheets)
**Responsibilities**:
- Manage and strategically plan the workload &
training of the Administrators &
Junior Administrators and provide guidance, direction and support to ensure that tasks are completed effectively and timeously within the division.
- Ensure compliance with regulations, best practice and contribute to the development of the organizational policies and procedures.
- Serve as a liaison between the Branch Manager/Shared Services Manager/Site Operations team and the Administrative team in order to support the overall objectives of the division.
- Communicate challenges, repetitive issues/frustrations with Branch Manager/Shared Services
- Manager/Site Operations team and collaborate with in order to develop solutions to improve the
- divisions efficiency.
- Strive for continuous improvement and ongoing learning. Monitoring continuous self-training on systems for Administrators and assist where needed.
- Attend daily plan meetings with management and the operations teams so as to stay informed and aligned with the job progress ensuring better coordination towards the overall objectives.
- Ensuring that the Administrators clearly understand their roles and responsibilities are reducing the likelihood of errors.
- Allocating of tasks to ensure that the overall workload is evenly distributed between administrators.
- Ensure all Administrators reassess and prioritize their workload daily and manage impending TAT issues to avoid delays.
- Monitor and ensure that the lines of communication are open at all time between the Administrator and the clients. Clients are to be updated with respect to the job progress, delays, or deviations from best practice. Follow ups are done by the Administrator when the site operations inspectors have not provided updates.
- Monitoring of the overall site and individual KPI’s in order to evaluate if the team is achieving the divisions objectives.
- Investigate the root cause of a problem when client complaints logged on complaints system and discuss possible solutions in preventing a similar reoccurrence and long-term solutions.
- Assist Branch Manager in co-ordinating leave of Administrators.
- Ensure handovers during time off are concise to enable uninterrupted continuation of jobs on hand and concise and out of office replies are activated with relevant contact details.
- Report validation
- Lab Create Functions - Job Management System
- Regional Dashboard - Oversee that the jobs are updated as is progresses to ensure that the Regional Dashboard is always up to date.
- AHK Shared Drives - File Management System
- Digital Applications
- Tracking courier shipments
- Health and safety
- Human Resource Management
- Ad-hoc Projects / Other
**BENEFITS**:
We are offering an excellent opportu