Collections Consultant - Finchoice

Purpose of the role
Here’s what you can expect to be doing in the role
- Meet department objectives by achieving performance metrics (targets) set
- Meet the performance criteria set for all calls on a daily basis, maintaining high levels of call productivity and achieving the best outcome possible
- Rehabilitate and educate customers with regards to their payment profile whilst ensuring that you obtain a “promise to pay” from customers
- Meet operational and quality efficiencies
- Meet operational and quality efficiencies
- Provide an exceptional customer experience
A little about who you are
- Grade 12 / Matric or equivalent
- A relevant tertiary qualification would be advantageous
- Minimum of 1 years’ experience within the Collections / Recovery industry in a Contact Centre environment
- Proven track record in problem solving whilst constructively managing conflict and disputes
- Effective communication skills (verbal and written)
- Must be available to work shifts, weekends and public holidays
- Clear credit and criminal record
- Excellent telephone etiquette
Attributes &
Behaviours
- Customer focused / centric attitude
- Performance-driven and results-orientated with a relentless drive to succeed
- A strong can-do attitude and an energetic positive approach
- Exceptional attention to detail with a thorough approach to work
- Excellent listening and interpersonal communication
- Team player but able to work independently
**Benefits**:
- Flexible benefits to structure your own package
- Creative agile work environment
- Flexible working hours
- Café and lounge area
- Staff restaurant with a variety of healthy meal options