Customer Consultant

Vacancy Details
Employer:
CB Division
Confidential Confidentialquire the committed services of a Customer Consultant for their Overport store. Interact with Confidential-s customers, and provide them with the necessary information to address inquiries Confidentialgarding products and services. Deal with, and help Confidentialsolve any customer complaints and concerns
Essential:
Grade / Matric with at least % in English, Afrikaans and Maths Literacy
At least 1-year experience in administration or public Confidentiallations
Strong communication and customer interaction skills
Computer literate - MS Office
Willing and able to work Confidentialtail hours
Advantageous:
Administration / Customer Service / Public Confidentiallations qualification
Third additional language
SAP experience
**Job Description**:
Ensure accurate data capturing and completion of documentation is done
Check card balances, card Confidentialports and/or statements for customers
Ensure Accurate Process of Transaction - TRMS - capturing and Confidentialporting
Manage stock control and shrinkage
Checkpoint Confidentialversals on statements
Check the manual point-s allocation on card Confidentialports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis
Ensure effective internal communication within customer service/benefits programme
Escalate compliments, complaints and product sourcing to Senior or Confidentialgional Customer Confidential daily
Manage and Confidentialport complaints and compliments through the customer service diary
Ensure effective external communication customer feedback
Ensure Store Manager and Confidentiallevant employees are kept informed of all elements Confidentialgarding the benefit programme
Adhere to excellent etiquette at all times accordingto Confidential-s SOPs
Accurate Confidentialcruitment and capturing of customers
Coordinate and manage in-store events and promotions
Create a central point offor all general queries, compliments and complaints
Assist customers with any queries, and Confidentialfer customers to the appropriate departments where applicable
Ensure visibility of the Benefits Programme signage and/or current promotional signage Confidentialgarding the Benefits Programme displayed at the customer service help desk or till points
Be visible on the store floor when a second Customer Consultant can Confidentiallieve you at the Customer Consultant department
Provide Confidentiallevant benefit programme training to all departments, and ensure implementation of training
Adhere to Confidential policies and procedures, SOPs and health and safety rules and Confidentialgulations
Competencies:
Essential:
Administration of customer Confidentiallations
Strong command of the English and Afrikaans languages
Exceptional communication and active listening skills
Problem-solving skills
Sound analytical skills
Patience
Honest and trustworthy
Time management
Ability to lead by example
Advantageous:
Confidentiallevant administration course
Knowledge of the POPI and Consumer Protection Act
Third additional language
Special conditions of employment:
Willing and able to work Confidentialtail hours
Valid driver-s license and own Confidentialliable transport for travel to meetings and training
South African citizen
Clear credit and criminal Confidentialcords
Confidentialmuneration and benefits:
Market-Confidentiallated salary
Medical aid
Provident fund
Staff account
. THE ,.
Confidential is an equal opportunity employer. Confidential-s approved Employment Equity Plan and Targets will be considered as part of the Confidentialcruitment process aligned to Confidential-s Employment Equity &
Transformation Strategy. Confidential actively supports the Confidentialcruitment of People with Disabilities.