Customer Service-B2

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Customer Service
- Maintain a courteous and professional approach at all times, to ensure all callers feel valued from the start
- Respond promptly to incoming calls, minimising the caller wait time
- Respond to calls using the defined greeting appropriate to the specific incoming line
- Effectively &
efficiently deal with caller’s requests, listening with care in order to route correctly first time
- Be familiar with staff extensions and the location / services provided by the various client departments in order to enable the provision of an efficient service
- Investigate any data discrepancies, queries and departmental changes to ensure the database is fully up to date
- As required, provide a messaging service on behalf of callers to the Client Account Managers
- Ensure all colleague’s names and contact numbers remain confidential &
that no personal details are shared
- Remain calm under pressure, use initiative and manage changing priorities as they arise
- Communicate clearly and effectively, using tact and diplomacy when dealing with diverse groups of people
- Escalate technical issue with the switchboard through predefined channels
Site Operations
- Ensure cleanliness of work area at all times
- Provide management information relating to switchboard as and when required.
- Ensure accurate and detailed hand over is planned &
passed on for tasks forwithin responsibility.
HSE, Security &
Quality
- Demonstrate permanent high level of security awareness, knowledge of emergency
Evacuation &
health &
safety procedures.
- Understand &
actively support JLL’s Quality Management program
- Report any suspected cases of Phishing in line with client policy
Ll-SH3
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.