Customer Services Administrator

Sappi Southern Africa Head Office - Rosebank Johannesburg Customer Services Administrator HRL 14 Sappi Southern Africa requires a Customer Services Administrator to be the customers first line ofon all managed customer accounts in all aspects from the booking of orders, stock inquiries to the issuing of the delivery instructions, coordinate of transporters arrivals track &
trace for several business portfolios to promote an excellent customer experience. This role reports to the Customer Service Supervisor. The main responsibilities of this job are:
Order Administration Receive and follow-up on customer orders and review the orders placed by peers to reduce booking errors. Ensure that bookings, confirmation, amendment and cancellation of sales orders are actioned on SAP. Maintain the order book with regards to finalising balances and changing orders to different machine and warehouse locations. Distribution Interaction Actively flag sales orders as per customer demand with customer delivery requirements on a daily and weekly basis. Continuously review credit limit availability for planned orders to be delivered and negotiate with customers to take stock on hand. Communicate customer offloading constraints to the business in order to manage customer expectations. Negotiate and coordinate average lead times of planned loads to maintained scheduled deliveries for on-time arrival. Utilise Track &
Trace system to monitorthe timeliness of delivery and provide vehicle locations to customers Sales Support Review and verify pricing requests to Central Business and provide support to sales portfolio, Sappi Mills and Supply Chain departments. Identify and sell stock from surplus stock, other customer matched stock, over makes, offeringdeckle, sub-standard and broke stock to customers. Customer Interaction Understand customer requirements/expectations and resolve issues that arise. Plan and manage customer -off constraints and allocate stock to customers that can accept delivery and has an available credit limit Update customers with making plans and inform them of any changes:
Inform customers that their priority orders will be delayed and manage customer expectations Attend to unexpected urgencies General:
Matric 3 years Customer Service experience with order capturing, tracking orders to meet customers demands within a manufacturing/technical environment specifically on the outbound Supply chain 2 years experience using SAP/APO, SAP DPE, SAP CSR, SCM and BW Ability to prioritize and handle multiple responsibilities Skilled in conflict resolution with the ability to proactively manage customers conflicts Proficient in MS Office i.E. Excel pivot tables