Customer Services Coordinator, Pt

With changes.To communicate closely with Sales Personnel to ensure they are kept in the loop with matters arising regarding their customers and to provide customer experiencereports as requested.To communicate closely with Order Entry personnel and provide back up support during times of absence.Contribute to the achievement of current team and individual objectivesCarry out any additional duties or tasks as directed that are commensurate with the role and positionTo ensure that all work is carried out in accordance with defined company procedures, statutory requirements, quality systems and accreditation 3. Person SpecificationBehavioursThe job holder will be able to demonstrate the following behaviours in line with LGC-s values:
Operates within the company-s core values Respect, Integrity, Brilliance, Curiosity, Passion and demonstrates these within the day to day roleProactive and enthusiastic attitude with a demonstrable commitment to delivering continual improvementPatience, determination, attention to detail and integrity are qualities which are paramount to an individual being successful in this role Demonstrates initiative;
adopts a proactive and enthusiastic attitude and demonstrates commitmentAble to manage a flexible workload;
shows good organisational skills and high levels of personal resilience;
able to work to deadlines under pressureHas high levels of concentration, excellent attention to detail, accuracy and reliability;
excellent record keeping Good team worker with excellent communication skillsGood interpersonal skills with the ability to interact with customers and colleagues at all levelsExcellent verbal &
written communicationKnowledge, Experience and Technical Skills A minimum of four -GCSE- passes or equivalentA minimum of one year-s previous work experience, preferably in a customer services environmentGood organisational skills and ability to prioritise and work under pressure to meet deadlinesAbility to formulate and take forward ideas on own initiativeExcellent communication skills and ability to relate to all levels of the businessExcellent command of English, written and oral, with a good telephone mannerComputer literate with excellent keyboard skills