Delivery Manager Payments
Our client is trusted to implement, manage and enhance payment systems and solutions in many different payment environments throughout the region. The regional delivery manager is accountable for the delivery of solutions and services presales, impementation and support to our customers in region. The delivery manager works within the gloabl operations group to establish processes and mechanisms designed to ensure consistently high service performance manages employees and monitors their throughput and the quality of their output evaluates customer feedback and strives to ensure that sound processes and tools are applied for the delivery of quality professional services and support. The delivery manager has general oversight over all customer projects in region and is ultimately accountable for what and how we deliver to our customers.
Promote customer satisfaction and ensure projects are delivered in scope and on time by managing resource allocation, skills to projects and the quality of the delivery of the project.
Interface with customers, thirdparties as well as the company management, sales and project teams about new and ongoing engagements
Coordinate activities, resources and information related to project delivery, ensuring it is relevant and up to date.
Liaise with clients to identify project requirements, scope and timelines.
Track the progress and quality of internal work being performed by technical teams.
Determine the resources time, money, equipment, etc required to complete each project.
Develop a schedule for project completion that effectively allocates resources to the activities and revise as required.
Regularly review the progress and quality of the project and ensure that it meets the scope requirements.
Provide service delivery support and direction to project team for the following activities project governance, planning, resourcecapacity planning, scoping, estimation, implementation, testing, golive and post golive support.
Support services resources in meeting individual deliverables through approach review and routine progress tracking.
Customer and internal company conflict management, working closely with the other teams and managers support manager, sales team, bespoke development team, etc. to achieve realistic outcomes for projects and support.
Drive the management and resolution of project and support escalations.
Ensure that the delivery team is proactively driving project and service engagments to compeltion at optimal pace.
Resource capacity planning and line management.
Track and ensure the profitablity of the regional delivery function against budgeted targets.
Ensure that estimates and pricing of delivery is fair and equitable to the company and its customers, both in terms of delivery from within the regional team as well as from other teams e.G. the Bespoke Development team.
Assist the sales team in determining pricing as a function of value to customer, rather than just effort where applicable.
Enable high performance and delivery by services team through process definition and provision of access to resources e.G. tools and materials.
Promote and enable the professional development of the services team.
Ensure that services and solutions provided to the market align with Stanchions vision and strategy and represents the optimal combination of what the company can offer.
Excellent communication skills.
Attention to detail.
Excellent timekeeping and selfmanagement skills.
Ability to effectively delegate and identify resource needs.
Ability to manage a team.
Ability to deal with escalations.
Ensure SLAs and commitments to our customers are met as it relates to project delivery.
Knowledge and understanding project management methodologies, frameworks or best practices.
Ability to positively influence others to achieve results.
Contribute to service delivery and organizational effectiveness.
The regional develivery manager is required to
Interface with the Regional Sales Team
Line Management of regional GO resources
Ensure all regional projects have a profitability margin as per the set target.
Keep Customer Satisfaction a priority as far as is feasible.
Perform billable project work targeting an agreed personal billable utilization rate.
Perform peripheral tasks as required by the global organisation.
Accountable for all delivery in the region and includes internal reporting on the delivery progress inline wiht organisational requirements. for example, project revenue forescasting.
Work with project teams to meet timelines.
Assist project managers with tracking of billable time, estimations and scope requirements.
Manage the relationship with the customer, ensuring regular meetings and feedback sessions are held.
Coordinate with internal departments to ensure the delivery of quality solutions to our customers.