Dpd Clerk

Introduction
Metropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.
Role Purpose
The Document Processing Department (DPD) Clerk will be responsible for effectively handling a wide range of documents and forms. The DPD Clerk further needs to ensure that these documents and forms are distributed to the relevant business units and supporting functions, in a timely manner in order to ensure adherence to Service Level Agreements. The DPD Clerk will need to build strong relationships (internally &
externally), work as part of a team &
demonstrate innovative thinking in relation to business activities.
**Requirements**:
- 1-2 years of administration experience would be an advantage
- Computer literate
- Grade 12
Duties &
Responsibilities
**Receiving correspondence and allocating them to the relevant departments **(Internal Process)**
- Perform all tasks related to document imaging including prepping, scanning, and indexing documents.
- Ensure medical record documentation is processed into the correct patient medical record, department, and document type.
- Sort mail into priority handling categories to prepare for scanning;
back-end vs. front-end and returned mail.
- Record registered mail received and distribute them to relevant departments where necessary.
- Printing, fulfilment and distribution of outbound correspondence to members and service providers.
- Printing and distribution of reports to various departments.
- Ensure the timeous and scheduled maintenance of printing and fulfilment equipment.
- Stock control management to ensure adequate levels for operations at all times.
- Any other ad-hoc functions that may be required from time to time.
**Engage with clients in a client-centric manner**
- Provide authoritative, expertise, and advice to clients and stakeholders.
**Client Services**
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
- Participate and contribute to a culture that builds rewarding relationships, facilitates feedback, and provides exceptional client service.
**Self-management and teamwork **(People)**
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry, and legislation knowledge.
- Contribute to continuous innovation through the development, sharing, and implementation of new ideas.
- Take ownership for driving career development.
**Assist with innovative ideas with regards to financial controls &
planning (Finance)**:
- Identify opportunities to enhance cost-effectiveness &
increase operational efficiency within the business.
- Demonstrate accountability &
responsibility for Company resources allocated to you, with due respect.
- Provide input with regards to potential business risks &
mitigation.
Competencies
- Business acumen
- Client/stakeholder commitment
- Drive for results
- Leads change and innovation
- Impact and influence
- Self-awareness and insights
- Diversity and inclusiveness
Policy
We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.