Dutch Customer Service Rep

Dutch:
Speaking Customer Service Consultant
Our amazing client based in Cape Town specializes in handling inbound and outbound customer enquiries that include:
Dutch:
Speaking Customer Service Consultants
To join their
Remote
Team.
**Job Type**:
Full Time
**Requirements**:
Your role as a Customer Service Consultant in Cape Town:
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Work for a prestigious airline brands
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Above market:
Related Basic Salary
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Must be fluent in Dutch and English
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Assisting passengers/travel agents with flight bookings and queries relating to their travel in Dutch and English
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Work on renowned airline reservations systems
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All Applicants are required to have a stable Internet Connection preferably Fibre Connections. Successful applicants are liable for the own internet cost.
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Full product and systems training provided at full pay (6 weeks)
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Daily interaction with international passengers
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Experience our multicultural work environment with colleagues from all over the world.
**Duties**:
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Handling inbound and outbound customer enquiries utilising available contact centre systems and programmes
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Demonstrate excellence in customer service in all dealings with customers, in accordance with Client's policies, procedures and values
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Identify the customer's needs, upsell additional products/services and offer personalised service in line with quality and training directives
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Complete administrative tasks relating to servicing and resolving customer requests in a focused and efficient manner
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Maintain efficient control of queues
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Deal with customer complaints in a professional manner within Client's guidelines
Key Competencies:
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Self:
Motivated, resilient and able to maintain a consistent standard of customer service over an entire shift
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Able initiative to solve problems and improve work processes
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Communicates information effectively and in an appropriate manner
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A calm and methodical decision maker
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Excellent communication skills (verbal and written)
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Able to undertake intensive training in complex products
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Maintains awareness of product, system and client changes/updates
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Willing to accept feedback and aims to continuously improve and update knowledge and skills
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Variable earnings:
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Late Shift allowance (10 p/hr)
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Night Shift allowance (R30 p/hr)
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OT (1.5 x normal rate)
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Sunday Pay (1.5 x normal rate)
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Public Holidays (2 x normal rate)
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Medical Aid
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Paid annual leave starting at 18 days;
get an additional day with each completed year of service up to 25 days
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Health Insurance:
Unlimited GP visits, dentistry, optometry, medications etc. covered in full following completion of probation
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Employee Assistance Programs
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Provident Fund (No compulsory)
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Flight and accommodation assistance in case of relocation
Future Opportunities:
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Promotion and Career Advancement:
95 of all Team Leads, Quality Analysts and Managers were promoted internally and started as agents
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Numerous opportunities to visit our international clients and/or one of our global locations for top performers
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Rewards and Recognition:
Performance Bonus, Team Incentive Budget, Annual Excellence Awards
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Training:
Leadership Development;
Various skills trainingcourses offered
Only