Front Desk Supervisor

Front Desk Supervisor
- $The Role?The Front Desk Supervisor is responsible for supporting and providing direction and leadership to the hotel Front Desk operations team for Soho Warehouse. A successful Front Desk Supervisor will be a proactive and resourceful team player who is knowledge about our House and the Nashville community. Responsibilities Develop relationships with guests, group contacts, members and other guests in order to provide personalized Soho House service.Over see scheduled shift and insuring all tasks are delegated and completed. Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.Respond to guests? requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.Assist in the training, development, coaching, and mentoring for the departmentCommunicate within department as well as other departments on crucial mattersAssure the proper handling of VIPs. Protect their privacy and confidentiality.To ensure the company culture is visible in all aspects of the business.Take action in all matters related to the safety, security, satisfaction and well-being of employees, hotel guests and property. Responds swiftlyand effectively in any hotel emergency of safety situationsComply with all hotel policies, standards and local lawsGreet guests and checking them into and out of the Hotel.Be fully knowledgeable of room types, room descriptions, rates and availability.General phone etiquette.Present any messages or packages.Offer bell attendant assistance and luggage storage facilities, offering to have the guest's car brought to the door.Offer assistance in arranging transportation.Perform all concierge duties as required including, but not limited to;
booking cars, tickets to shows, restaurant reservations, spa reservations, etc.Regular and reliable attendance. Required Skills/Qualifications:
Passion for hospitality and rooms divisionAble to speak effectively before groups of guests and hotel employeesMaintain a sense of organization and ability to prioritize in a busy environment.Flexible to work schedules. Physical Requirements:
Must be able to seize, grasp, turn and hold objects with handsMust be able to work on your feet for at least 8 hoursFast paced movements are required to go from one part of the club to othersMust be able to move, pull, carry or lift at least 20 poundsOccasionally kneel, bend, crouch and climb as required