Front Of House Manager

**Boutique Hotel-Standerton**
**Requirements**:
- Diploma in Tourism/ Hotel Management or equivalent qualification from a reputable institution
- 2-3 years working experience in a similar setting
- Handling of cash, credit / debit cards and debtor transactions
- Knowledge of MS Office tools
- Knowledge of hotel reservation system will be beneficial
- Experience in handling telephone system, as well as the necessary telephone etiquette associated with it
- Be able to manage good office organization procedures
- A positive customer service attitude
- Must be able to function under pressure
- Exceptional communication skills in multi-cultural environment
- Be able to handle problems effectively and professionally
- Well groomed
- Be self-motivated with sound judgement
**Description**
- Handle room reservations
- Check-in guests by delivering professional greeting of clients and visitors, to the highest standards
- Ensure the team leaders and supervisors co-ordinate their staff to ensure the delivery of exceptional front of house services
- Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required
- Implement safe working practices to ensure safety of building occupiers and visitors
Package on offer
- Salary will be dependent on experience and qualifications