Front Office Manager - Boutique Hotel

Valor Hospitality Partners is recruiting for our client a small 30 room Boutique Hotel near Graskop.
If you can say yes to all the criteria below then this position is for you!
- Do you have at least 2-3 years’ experience as a Front Office Manager or strong Assistant Front Office Manager ready for a promotion and a solid track record?
- Do you have a Matric?
- Do you hold a valid RSA ID?
- Proficient in Microsoft Office, especially with Good to Advanced Excel Skills?
- Good working knowledge / understanding of Hospitality PMS system - NEBULA, APEX &
PLUSPOINT would be a bonus?
- To organise duty rosters, ensuring that there are sufficient staff to cover all duties, particularly during peak period business and to arrange a stand-by in case of illness or absenteeism.
- To ensure that guests are greeted, checked in and allocated rooms promptly and courteously.
- To be readily available at all times to deal with problems or complaints.
- To ensure that rooms have been serviced and maintained to the standards laid down by the Company.
- To ensure maximum room occupancy within agreed overbooking policy.
- To ensure effective liaison between reservations and front office staff with other departments (e.G., housekeeping).
- To ensure effective and speedy check-out facilities.
- To ensure that luggage is delivered to and collected from rooms speedily, where required.
- To ensure that all Front of House staff are correctly and smartly dressed at all times.
- To ensure that all Front of House areas are clean and tidy at all times.
- To ensure that incoming and outgoing telephone calls are handled promptly and courteously.
- To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay.
- To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is effected.
- To carry out or ensure that regular On-the-Job training is taking place to agreed standards.
- To hold regular meetings with all Heads of Department. To ensure that manning levels are correct, and these are not exceeded without permission.
- To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion.
- To ensure maximum security in all areas under your control.
- To act as Duty Manager when required.
- To attend Management Meetings as required.
- To circulate regularly throughout all Front of House areas, maintaining a high profile with guests and staff.
- To prepare and submit on the required format annualbudgetary information and updates as required.
- To monitor trends within the industry and make suggestions how these could be implemented.
**Front Office Duties**:
- To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained
- from each guest.
- To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times.
- To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file.
- To ensure that accounts are balanced daily.
- To ensure accurate and timeous submission of all reports and administrative work.
- To manage PMS system settings &
keep all databases up to date, including rate management.
- To ensure that enquiries, messages, etc. are dealt with courteously and efficiently.
**Admin Duties**:
- Compilation &
management of the day-to-day sales, marketing &
financial information databases &
reports.
- Ensure daily revenue reports are updated accurately &
distributed.
- Ensure daily EOD procedures are completed &
processed, ensuring allpostings have been posted, &
are accurate.
Basic bookkeeping requirements as support for the finance team:
- Your responsibilities would include processing of all purchases onto the budget comparison on a daily basis to ensure costs are kept to within required parameters.
- To reconcile and balance cash, floats and dockets ensuring that these tally with daily income and expenditure.
- Completion of monthly payroll.
- To ensure that petty cash vouchers and relevant documentation are securely and systematically kept.
- To manage &
monitor stock control &
processes.
- To assist with stocktaking at prescribed intervals.
- To extend and process stocktaking figures accurately and timeously.
- To ensure that control systems are operating effectively within agreed parameters.