Head American Express

**Job Requisition and Talent Acquisition Contact**
- REQ:
133077- TA Consultant:
Lebohang Monate- Advert closing date:
10/04/2024**Job Family**
- Project, Process and Product
**Career Stream**
- Product
**Leadership Pipeline**
- Manage Managers
**Job Purpose**
- Drive Success:
Take ownership of managing a product or portfolio within the bank. Your strategic mindset and expertise will contribute to achieving our organizational goals.**Responsibilities**:
- Develop and drive the strategic growth of the American Express portfolio across South Africa
- Build the American Express brand in market.
- Attract and retain clients and merchants.
- Build a strong Life Cycle Management framework
- Drive the achievement of financial targets.
- Manage department budget to achieve budgeted targets.
- Develop business cases that align with strategy.
- Ensure competitiveness by monitoring market trends and activities and providing strategic inputs for solutions to meet client expectations.
- Drive profitable client acquisition and retention.
- Ensure product effectiveness in meeting client needs and manage the risk in product development.
- Resolve queries from internal and external clients.
- Support the business and ensure that product delivery meets expectations.
- Lead the department by driving excellence and building trust.
- Lead product development and enhancements.
- Ensure transformational target are met.
- Contribute to team effectiveness by participating in the recruitment and selection of senior staff.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI. Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Understand and embrace the Nedbank vision and values, leading by example.
- Ensure issues raised in culture survey are addressed and results are improved.
- Deliver a world-class service by ensuring a client centric culture. Identify areas of resource inefficiencies and promote optimization through multi-skilling and addressing capacity gaps.
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Preferred Qualification- Post graduate qualification in a business field such as commerce, banking, accounting, sales and marketing
**Minimum Experience Level**
- 5 years experience in relevant or appropriate role in banking or financial services environment that has provided the types of exposure listed above.
**Technical / Professional Knowledge**
- Change management
- Client service management
- Communication Strategies
- Diversity management
- Employee training/development
- Financial Accounting Principles
- Organisational behaviour theory
- Principles of project management
- Strategic planning
- Management information and reporting principles, tools and mechanisms
- Behavioural Competencies- Building Partnerships
- Communication
- Customer Focus
- Decision Making
- Continuous Improvement
- Guiding Sales Opportunities
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_