Head Of Collections: Campaigns

Durban, Kwa Zulu Natal - Accounting/Finance
**Head of Collections:
Campaigns (JB3168)**
**Durban**
**Market Related**
The role primarily focuses on strategic leadership direction for Collections and Credit to ensure sustainable delivery of strategic and operational objectives across the credit and collections life cycle across various brands and campaigns. Thriving under pressure and taking pride in maintaining high levels of performance, he/she should enjoy a fast-paced, professional environment.
**Experience required**
Relevant tertiary Education
Extensive financial services collections and credit experience, experience in a senior leadership role preferably at a financial services institution or similar
Experience with working multiple campaigns, brands and projects simultaneously
Experience in managing a collections team (soft and hard collections) with the ability to establish and maintain an efficient and productive working environment based on continuous and effective staff communication.
Collection’s strategy experience with direct experience in a customer service environment and ability to take full accountability for the end-to-end collections and credit processes.
Knowledge of general principles and techniques of collection work;
legal requirements for collection of delinquent accounts;
best practices and procedures
Strong quantitative skills
Experience working within a compliance regulated environment.
Strong customer service experience
Excellent excel skills, knowledge of credit bureau datasets, NCR regulations and collections technologies
Previous essential experience at a financial institution or large credit retailer
**Key Responsibilities**
To formulate the collections and credit strategies, translate into key objectives and ensure successful implementation across the 2 departments.
Set up and implement best practice processes and frameworks regarding credit and collections policies and activities
Partnering with key internal stakeholders to ensure optimal delivery from the 2 departments
Ensure overall legislative policy and compliance
To ensure effective resource management, cost control and budget management
Be responsible for the management and development of the collections team ensuring a happy and successful working environment
Take ownership for the collection efforts of the debtors’ portfolio to reduce the number of overdue accounts and to minimise defaults
Ensure key performance of SLAs are maintained across the collections team
Leverage your expertise and experience when managing this book to improve collections rates
Maintain the integrity of the data and leverage technology for best purpose collections
Develop and maintain operational dashboards
Develop and maintain effective incentive strategies for Collections Team
**Measurement criterion**
Implementation and operational efficiency of collections process, as measured through collection rates and performance of the debtors’ book
Improved debtors’ portfolio health through collections targets (% arrears, defaults and engagement effectiveness)
A happy, healthy and high-performing collections team measured against development goals, wellness and happiness indicators