Hotel Duty Manager - Stellenbosch

5-Star Boutique Hotel in Stellenbosch is looking for a Duty Manager who will be responsible for ensuring that the guest experience from arrival to departure is seamless in accordance with all policies and procedures set.
**RESPONSIBILITIES**
- Ensure the highest standards are kept in guest service, cleanliness and maintenance standards
- Monitors Guest Relations employees to make sure all guests receive prompt and personal recognition
- Oversee all Guest Relations processes
- Assist in employee relations processes
- Able to carry out and complete all duties responsible for a Guest Relations Officer and Night Auditor
- Attend morning meetings
- Able to compile the roster, roster management
- Set up and create training for all new recruited Guest Relations Officers
- Ensure that all guest queries are taken and processed in a speedy and efficient manner
- Ensures that all Guest Relations Officers adhere to the established policies and procedures of the hotel
- Ensure attention to detail in all tasks given
- Ensure all Guest Relations Officers are trained on all aspects of the hotel
- Ordering of Guest Relations Officers uniforms
- Ensures good communication and cooperation between front office department and other departments
- Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests
- Work closely with Housekeeping to ensure that the correct number of rooms are available and all incoming guests’ requirements are met
- Roster management
- Communicate to management concerned, movement of guests and guest comments.
**REQUIREMENTS**
- Grade 12 plus diploma/certificate in Hospitality Industry/Tourism
- Preferably 2 -3 years previous experience working at the front desk
- Passionate about the hospitality industry
- Excellent interpersonal
- &
communication skills, written and verbal (in person and telephonic)
- Strong customer service orientation with excellent people skills
- Ability to maintain a professional working relationship with all departments and across cultures and religions
- Comfortable in dealing with very distinguished clientele
- Must be well-presented
- Honesty, Flexibility and Accountability
- Friendly, helpful and outgoing
- Professional manner and attitude
- Natural warmth and friendliness
- Punctual &
self-disciplined
- Extreme attention to detail
- Good basic computer and administration skills
- Flexible to work night shifts