It Application Support Specialist

**The Company**:
**Why this role is exciting!**
**What you will be doing**:
- Troubleshoot and resolve SaaS issues
- Conducts research to understand, explain and resolve technology issues
- Communicates updates to users that have been or may be affected by a problem
- Follows up with users after problems have been resolved
- Utilizes help desk tracking software to present recommendations and improvements for user systems
- Initiates onboarding procedures for new users into the system
- Ensures response times are quick and effective to appropriately resolve requests
**Does this sound like you?**
- 3-5 years of end-user support
- Experience with system integrations
- Experience with creating technical documentation
- Ability to work independently and think creatively
- Intellectual curiosity and a desire to be challenged
**Nice to have**:
Affiliate &
Partnerships Industry Fundamentals Certification by PXA
**Benefits/Perks**:
- **Unlimited PTO policy**
- Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- **Training &
Development**
- Learning the advanced partnership automation products
- **Medical Aid and Provident Fund**
- Group schemes with Discovery &
Bonitas for medical aid
- Group scheme with Momentum for provident fund
- **Stock Options**
- 3-year vesting schedule pending Board approval
- **Internet Allowance**:
- **Flexible work hours**:
- **Casual work environment**
**_Impact is proud to be an equal opportunity workplace. _**_We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know._
- #LI-RL1_