It Systems Technician

We are committed to creating a vibrant working environment where all employees are passionate and excited about their contribution. Our on-going aim is to be recognised as a leading FMCG employer and to create a working environment where people feel free to share ideas and goals.
A career opportunity has arisen in the** IT Department - Premier Corporate - Waterfall. **This position is responsible for the management of the IT Site support within Premier by providing a reliable, timeous and efficient support function across all divisional departments.
**Qualification Requirements**:
- Microsoft information systems qualification (MCITP)
**Experience Requirements**:
- A minimum of 5 years practical experience
- Experience in in-house software, hardware and operating systems
- Excellent knowledge of Windows 365 environment.
- Experience in Active Directory.
- Excellent knowledge of Windows cloud services offerings.
- Excellent knowledge of Windows office offerings.
- Good knowledge in network configurations and troubleshooting.
- Experience of managing projects for department.
- Experience in I.T. infrastructure planning and development
- Experience in firewall security
- Experience in Network software, hardware and operating systems
**Key Outputs**:
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and ensure technicians replace defective IT equipment when necessary.
- Implement security measures as per Premier policy to protect data, software, and hardware.
- Configure, and test computer hardware and operating system software.
- Working with management to propose, agree and deliver I.T. service to defined Service Level Agreements.
- Informing management of I.T. hardware, software and maintenance procurement requirements.
- Coordinate and document the project analysis process in Azure Dev Ops for all site I.T related projects.
- Implement policies, processes and procedures for all I.T. requirements and practices.
- Ensure successful documentation of newly implemented I.T. systems or procedures.
- Evaluate and implement new technologies and IT concepts as proposed by Premier IT
- Support company and IT Infrastructure with minimum downtime
- Ensure suppliers comply to SLA's
- Support VoIP and Cellular issues. Initial support of the onsite VoIP and telephone management system before escalation to the VoIP provider.
- Handling calls logged at the call centre for that region. Ownership of the call from logging to closure and ensure helpdesk system compliance
- Management and backup of the servers on site. Initial trouble shooting before escalation.
- Management of assets including tracking, disposure, control and Fixed Assets register updates
- Initial support of the biometrics systems before escalation.
- Ensuring proper business usage of the network. Logging calls with the cabling supplier for installation as well as break and fix management of network points.
- Asset Management of all IT assets and documentation to be maintained
- Site Audit to be done monthly (CCTV, Biometrics, all IT Hardware, etc.)
- Tally Checks to be conducted and ensure functionality of all printers and that backup printer is available and working.
- Tally Checks - Ribbon life, printer status, UPS connectivity and test that invoices, payslips and creditors document print 100%.
- Check tonner levels for all site printers and make sure stock levels is maintained by supplier.
- Ensuring proper business usage of the WAN. Ensure calls are logged with the network provider for all line issues