Key Accounts Co-Ordinator

**Position Summary**:
**Industry**:
Pharmaceutical Sector
**Job category**:
Other:
FMCG, Retail, Wholesale and Supply Chain
**Location**:
Roodepoort
**Contract**:
Permanent
**Remuneration**:
Market Related
**EE position**:
Yes
**Brand**:
Clicks Group
**Introduction**:
We are looking to recruit a permanent Key Accounts Coordinator to work for United Pharmaceutical Distributors (UPD). The role will be based at Roodepoort branch and will report to the New Business Manager.
**Job description**:
**Job Purpose**:
- To coordinate all key account management functions and deliver as per client expectations
**Job Objectives**:
- To assist in managing inventory levels by compiling dated stock reports and distribution stock levels, liaising with clients in regard to any discrepancies in stock.
- To liaise, co-ordinate and follow up on special customer deliveries.
- To generate, compile and distribute reports and distribution stats when required.
- To liaise with customers on distribution bookings, as well as create and circulate to the relevant departments.
- To proactively identify areas within UPD where process efficiencies can be improved and provide solutions to consistently reduce costs.
- To manage day to day adhoc requests from clients (including invoices, POD's)
- To resolve exceptions due to non-process or non-delivery of orders.
- To compile KPI reports in conjunction with the External KAM.
- To coordinate internal resources and maintain adherence to internal SLA’s
**Minimum requirements**:
**Education and Experience**
- Matric
- Post matric certificate/qualification in administration/customer care (highly desirable)
- 2-3 years experience in areas of customer care preferably with some experience in pharmaceutical/retail/healthcare.
**Knowedge**
- Knowledge of service excellence and customer principles
- Knowledge and understanding of the industry (pharmaceutical/distribution) (desirable)
- Knowledge of IT systems (CRM / UPD Oline etc)
**Competencies**
- Writing and Reporting
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Analysing
- Presenting and Communicating Information
- Adhering to Principles and Values
- Planning and Organising
- Ability to work under pressure and respond to requests timeously
**N.B**:
**All positions will be filled in accordance with our Groups Employment Equity plan.