National Food And Beverage Operations Manager

Vacancy Details
Employer:
Focus
Star Bar &
Cafe has an exciting opportunity available for a National Operations Manager:
Minimum Requirements:
Retail management experience.
Understanding of food and controls.
Valid driver's licence.
People management
Advantageous:
Previous experience in the Food &
Beverage Industry.
**Responsibilities**:
Oversight and management:
Facilitate the opening of new F&
B branches nationally.
Be innovative in taking the F&
B business forward including partnering with head chefs nationally to plan, review and revise menus for F&
B branches and for special events.
National F&
B cost and budget management to ensure maximum profitability, financial management of F&
B targets for the branches, cash and stock control for the F&
B branches, grow national F&
B revenue generation.
Manage all food and beverage resources nationally, including F&
B Area managers, F&
B supervisors and indirectly all national F&
B staff. Establish performance standard and conduct performance reviews.
Monitor customer service and Customer experience nationally. Pro-actively address repetitive customer complaints and ensure future customer feedback is positive. Partner with branch managers to enquire about customer experience and areas of improvement to ensure that F&
B experience attracts and retains customers.
Review branch and regional level daily, weekly and monthly F&
B reports and manage theimprovement of operational and financial results.
Setting and implementing standards:
Ensure quality of food nationally.Monitor food preparations, portion sizes and presentation of food to ensure that food is prepared and presented in an acceptable manner and according to quality standards.
Ensure that national branch es maintain the GAAP system in order to operate effectively.
Ensure that national F&
B facilities are always well maintained, clean and tidy work and service areas. This includes the entire kitchen area, freezer/fridges/storerooms/service areas/dining areas/ bar area. Ensure the cutlery and crockery is clean and in good condition for use by customers.
Ensure stock is maintained at a good standard. Ensure branches declare F&
B stock wastages and breakages to dispense of expired stock. Ensure F&
B stock is neatly packages to preserve the stock and keep it in a neat and tidy condition, stored in appropriate locations.
Ensuring compliance and adherence:
Ensure compliance with health and safety regulations regarding food preparations and serving and building maintenance in kitchen and service areas nationally.
Ensure internal F&
B processes are followednationally. Ensure compliance queries are kept to a minimum and resolved timeously.
Investigate national stock variances and shortages and implement correct action and interventions as needed. Ensure national stock control, stock reconciliations, stock recording and stock reporting is accurate and well managed. This includes front and back office stock.
Resource management of F&
B resources nationally in line with operational trends and events to ensure optimal staff and asset utilization. Important Company input into the scheduling of resources and assigning of duties taking into account busy periods, events, operating hours to ensure that the F&
B department is sufficiently staffed and able to meet operational requirements.
Skills and competencies:
Excellent customer service skills.
Ability to adapt and learn new skills.
Good communication and interpersonal skills.
Impressive planning and organisational skills.
Strong attention to detail.
Demonstrate initiative. (Pro-active).
Good presentation and reporting skills.
Please note that only team members who meet the stipulated minimum requirements will be considered.