Nursing Service Manager

Vacancy Details
Employer:
Faircape Health
An opportunity has become available for a Senior Nursing Service Manager at our retirement village within the Western Cape.
Faircape Health provides the full continuum of care at six world-class healthcare facilities located on-site at six luxury retirement villages.
The Senior Nursing Services Manager implements and oversees all clinical and nursing processes and care of the healthcare facility with the assistance of RN Shift Leaders who manage the shifts. Further to that, the Senior Nursing Services Manager liaises with the Multidisciplinary Team, medical professionals and families of residents. The Senior Nursing Services Manager also plays a pivotal role in the marketing of the facility to ensure full occupancy at all times.
If you would like to work in a dynamic and fulfilling team environment, this is for you. To ensure high quality patient care, we also invest in continuous development of our staff, which includes both internal and external training.
Specific duties include but is not to the following:
Staffing and Staff Management
Report to Senior Management daily via electronic platform
Manage Shift Leaders directly and all other staff indirectly
Ensure full staffing on each shift with specific emphasis on the proper deployment of all staff members.
Oversee and monitor agency and privately employed care and nursing staff - ensure all procedure are followed take action when needed
Liaise with HR regarding disciplinary matters and issue warnings when needed
Have regular weekly staff meetings to discuss issues at hand and allow for feedback from all.
Training
Attend relevant management and clinical education programmes
Address ongoing clinical skills and training needs within the facility with staff and inform Training Manager
Encourage staff development and ongoing education
Identify training needs and oversee the implementation of training programmes to new and existing staff as per specific training plan
Ensure all training competencies have been completed and ensure all newly appointed staff completes the competency tests
Admissions and Discharges
Oversee the entire admission and discharge process which is managed by the Shift leader and allocation of beds according to availability, diagnosis
Interview prospective residents and their families, obtain all relevant medical reports as per company procedure and Important Company counselling where required
Oversee that all documentation for admission, progress and discharges in sub acute facility applicable only in facilities where a sub acute license is in place
Sign off of resident evaluation form/review and escalate any concerns immediately to the Senior Manager Management
Resident and Family Interaction
Have full knowledge and communicate types and levels of services offered within the facility i.E. long term and/or subacute to interested persons enquiring about the facility
Interface with families regularly and where support, assistance or decision making input is required
Resolve complaints
Develop a professional clinical and caring relationship with all residents receiving care
Important Company effective education, advice and counselling to the resident about the matters relating to the facility, maintenance and/or staff
Be able to discuss with residents their individual care plan and aspects of their health, condition and prognosis where possible.
Refer resident to appropriate medical professional where necessary
Village Residents and Services Offered
Communicate regularly with the Village Manager and discuss any issues that overlap with healthcare
Manage the 6 monthly and annual visits to all village residents by the Healthcare Coordinator.
Attend monthly MDT meetings to discuss vulnerable residents and implement actionplans
Handover:
Attend and supervise the nursing handover procedure daily as per the policy
Be aware of all resident information exchanged during handover
Use handover to communicate important notices to staff
Nursing and Care:
Strive to achieve optimal level of care for all residents, and ensure staff adhere to scope of practice and best practice regulations
Implement ethical guidelines and provisions of relevant legislation in caregiving in the facility
Liaise with Management and Faircape Doctors regarding any health/medical problems concerning residents if their assigned medical practitioner is not suitable.
Inform the Management of any situations concerning resident-s care that requires intervention or follow up
Review care plans with Shift Leader when necessary
Manage emergency care response procedure
Refer any residents requiring additional care to the appropriate hospital or other facility or medical practitioner involved.
Liaise with on site OT, Dietician and social worker in terms of resident care where necessary
Monitor nursing/care documentation to maintain high standard of documentation to avoid risk resulting from poor documentation
Risk Management and Emergencies
Supervise implementation of infection control procedures during any outbreak or suspected infection occurring
Record and action any health related incidents that occur in the healthcare and village and report to Claremont Office as per company procedure
Attend monthly H&
S meetings and take action as needed
Do H&
S checks on auditor according to procedure
Plan and supervise fire drills and evacuation plans
Be contactable by means of company cell phone and respond to emergencies
Inform Legal Department at Claremont Office of any possible conflicts and follow up
Implement plans, prepare the facility and be present at all inspections DOH and DSD
Administration and Reporting
Prepare reports and submissions in line with responsibilities such as the weekly report to Management
Read and investigate all incidents and submit to the MDT as finalized
Monitor and approve all requisitions via the Healthcare Administrator to Claremont Office
Communicate and report to support team and Claremont HOD-s on relevant matters
Oversee and manage care plans and nursing records on the system
Monitor the charting on via spot checks and discuss with Shift Leaders
Requirements
Qualifications - Relevant nursing qualification as Registered Nurse, SANC registered
Experience
5 -10 years of experience in nursing
Experience in geriatrics advantageous
Experience in a similar leadership position
Recent hospital experience
Skills and Knowledge
Strong interpersonal skills
Critical thinking and problem solving abilities
Dependability
Proactive
Professional communication
Managerial skills
Making sound decisions
Computer literate
Fluent in English
Knowledge of Dementia care, Frail care, sub acute, palliative care, rehab, strokes
Ability to work under pressure and lead a team, professional, focused, compassion for the elderly, be able to converse with people on different levels - staff, families, MDT and other professionals coming into the facility, ability to work independently and as part of a team.
Working Hours - Normal working days are Monday to Friday, 07h00 to 17h00 with a 60 minute lunch break. As the manager of the facility, you are required to be available after hours to tend to emergencies
Benefits
Salary on offer from R 60, per month 20 days of annual leave and exposure to both internal and external training.