Operations Lead (Sa)

**Company Overview**
Are you someone with a "
Hunger for growth"
, a **“whatever it takes mentality” **and understand the advantages of a team environment and what it takes to thrive in one? Are you someone who** "
Questions things"
and "
Looks for improvements"
?** Do you have experience in taking a fast growing business to a greater height? Then you may be perfect for our Operations Lead role.
**Hours**:
Monday to Friday plus alternate Saturday mornings
**Reporting line**:
Head of Department
We are looking for someone to oversee a small operation in South Africa and some people possibly remotely. We are looking for a self starter who can help to keep our operation uniform with our operations in the region.
**Qualifications and Skills**
- Bachelors degree with **Logistics** as an advantage
- Relevant **cross border experience - essential**
- Clearing and forwarding experience
- **
Business Development / Commercial** experience a distinct advantage
- Good knowledge and experience of** transport management software solutions**
- Proactive, resourceful and hands-on with good initiative
- Clear communication skills ensuring flow of clear, timely and candid information
- Person of high integrity - able to demonstrate trustworthiness
- Independent worker - able to work well with mínimal supervision
- Strong people management skills - ensure deliverables required by others to complete tasks are provided
**Responsibilities and Duties**
- Being accountable for the effectiveness of both the clearing function and the forwarding operations function from South Africa.
- The vetting and ongoing performance management of subcontractors (clearing agents, air and sea carriers, local distribution road transporters)
- Responsible for providing technical and commercial input to the** technology team** in developing customs entry (clearing) systems and air and sea freight cargo management (forwarding) systems and road transport management systems
- Responsible for defining new operational processes, gaining approval for them, leading their implementation and then driving conformance to agreed **Key Performance Indicators (KPIs)**
- Providing a single point of contact between the SA operations team and the Road Freight team during times of stress in the supply chain. This is a fast moving and volatile environment, and a cool head is a distinct advantage
- Actively driving Alistair Group’s Health, Safety, Environment and Quality vision and values.
- Assisting on any other Company requests when required. Ie Procurement, client meetings, etc
- Communicating with Clients and **Operational Leads**
- Understanding client needs and problems and providing solutions using Alistair Group current and potential resources
- Regularly visiting clients to speak with customers face-to-face
- Identifying new projects and strategic areas in which we should invest
- Inputting in the long term Group strategy and development
- Enhancing customer experience with clear communication and innovative solutions
- Assist with building the most knowledgeable and effective business development team in the region
- Demonstrating a rational awareness of pricing and quote accordingly
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