Operations Manager

**Position Summary**:
**Industry**:
Pharmaceutical Sector
- **Job category**:
Other:
FMCG, Retail, Wholesale and Supply Chain**Location**:
Cape Town
- **Contract**:
Permanent**Remuneration**:
Market Related
- **EE position**:
Yes**Brand**:
Clicks Group**Introduction**:
We are looking to recruit a permanent Operations Manager to work within the Operations department of United Pharmaceutical Distributors. The role will be based at UPD Cape Town branch and will report to the General Manager:
Coastal.
**Job description**:
**Job Purpose**:
- To effectively and efficiently manage the branch operations to maximize return on net assets and deliver key branch objectives in line with the overall business objectives.
**Job Objectives**:
- Manage the day to day wholesale and distribution operations of the branch including inter alia operations, people, contractors and processes.
- Ensure branch meets organisational, financial, operational, service and growth goals.
- Co-ordinate with the branch Sales &
Marketing teams to maximize turnover of the branch through service excellence (operational effectiveness and delivery)
- Optimize stock levels, availability and management through buying department and operational excellence
- Direct operations accountability, co-coordinating branch operations teams to deliver operational efficiency and service levels.
- Cost management including budgetary alignment and capital expenditure (CAPEX)
- Management of branch customer interface, ensuring customer satisfaction and business growth
- Responsible for ensuring security and loss control is in line with company guidelines and policies
- Managing pharmaceutical compliance as per regulations and implement instructions/guidelines from Responsible Pharmacist (RP)
- Effectively manage and develop human resources
**Minimum requirements**:
**Qualification Required**:
- A relevant business degree or equivalent
**Job Experience**:
- 5 years management experience within high volume Warehouse/Operations/Sales or Retail environment
- Budget Management
- Warehouse Management System (WMS)
- People Management
**Job Related Skills**
- Communication skills - written and verbal
- Negotiation skills
- Customer relations
- Relationship building
- Interpersonal skills
**Job Related Knowledge**:
- Retail and business acumen
- Supply Chain Management
- Human Resource and Leadership
- Financial Management
- Sales
- Reporting
- Planning &
Organizing
- Quality &
Regulatory SOP's
**Job Related Competencies**
- Deciding and Initiating Action
- Leading and Supervising
- Relating and Networking
- Creating and Innovation
- Formulating Strategies and Concepts
- Learning and Research
- Coping with Pressures and Setback
- Entrepreneurial and Commercial Thinking
- Planning and Organizing
- Deliver Results and Meeting Customer Expectations