Operations Specialist
job description
About Us
- G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.
Our mission is simple:
to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.
With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.
Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.
If all that sounds like your kind of thing, well, we can’t wait for you to join us.
- About the Role:
- Reporting to the Regional Operations Manager, the Operations Specialist serves the needs of G Adventures customers - internal and external. Duties will include working with suppliers and the Reservations team using efficient process and actioning any foreseeable problems. You will also need to communicate clearly and efficiently with CEOs, Suppliers, and travelers. Support for the Regional Operations Manager (and longer term the Operations Supervisor) to ensure accuracy of product and flow of operations.
- What you'll be doing:
- Multi-Brand- Brand and Region Agnostic (Will likely be required to work across multiple regions/brands)-
- Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region.- Financial- Assessment and communication of cancellation fees to Base Camp Ops. Will generally require collaboration with the buying team and negotiation with suppliers.-
- Assist with validations to facilitate vendor reservations in coordination with the reservations team. This includes on-tour and post tour changes where modifications to the system are needed so that invoices match the system when received.Commercial- Support the Global Sales and Brand teams in information-gathering and logistics related to travellers before arrival.-
- Support product review and new product development.- Traveler- Support the Customer Solutions team for on-tour and post-tour issues, investigating, collaborating and communicating with the stakeholders to manage situations as effectively as possible and bring them to resolution.-
- Monitoring of incident reports as they come in, communicating with the Reservation and CEO Manager as necessary to determine if follow up is needed, and communicating with appropriate individuals to assist in issue resolution.-
- Coordinate with the ROM regarding logístical tour changes, and keep the CEO’s and providers informed.- Other- Other duties as assigned by Regional Ops Manager-
- Liaise with the Fleet Department and Diesel Technician in regards to operational requirements of the fleet of vehicles-
- Liaise with the CEO Department and CEO manager in regard to operational requirements of the CEO team.- Communication, Customer Service and Emergency Calls:
Phones
- Answering phones in a prompt and polite manner.
- Conflict resolution, good problem solving.
- Insuring prompt response times within 24 hours.
Desired Skills &
Experience:
- Must Have:
- Computer skills-
- Highly proficient in English both written and spoken-
- Familiarity with Regional Geography-
- Strong administrative skills-
- Customer Service-
- Listening-
- Quick learner-
- Problem Solving/Complaint Resolution-
- Decision Making Skills-
- Advanced Computer literacy-
- Telephone Skills-
- Excel intermediate skills-
- Team Player-
- Self Motivated and Goal orientated-
- Excellent Attention to Detail, Well Organized-
- Flexible, Co-operative Approach- Nice to Have:
- Familiarity with Travel Industry Practices-
- Presentation Skills-
- Mac Computer Skills-
- Excellent knowledge of G Adventures product in the region- What do we offer you?- Competitive salary commensurate with the role-
- Competitive benefits package-
- Birthday day off-
- Vacation time for you to recharge-
- Enhanced Parental Leave-
- Learning and growth opportunities- G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations. If you require accommodation, please reach out to the Global Talent team at
.