Outbound Collections Agent

Vacancy Details
Employer:
Nimble Group
Nimble Group
Job Purpose:
To negotiate with arrears account customers to maximise debt recovery and profitability
**Location**:
Woodstock, Cape Town
Key Performance areas
COLLECTIONS MANAGEMENT
Ensure that allocated collection target/s are achieved Ensure that allocated productivity target/s are achieved Use effective communication and negotiation to ensure successful commitments to pay Promises to Pay Follow-up daily on progress of the PTP's and the respective statuses to optimise collections Ensure full understanding of product/s working on
QUALITY MANAGEMENT
Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process Adhere to / utilize the collectionsscript/s Ensure that all debtors information held on record is up toand accurate Ensure that the accounts are properly maintained at all time on the collections system Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism
**Requirements**:
A minimum of 6 months working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment - with proven evidence of past performance Criminal clear Strong communication skills Computer literate Understanding / working knowledge of a collections system is advantageous
**Skills**:
Target driven High level of integrity Strong work ethic Self-motivated Able to work under pressure Reliable Time management Able to work in a team
Remuneration Structure
Basic Salary PLUS Uncapped Commission Funeral Cover at the full cost ofLife Cover at the full cost ofDisability Cover at the full cost ofMedical Cover at the full cost of, after successful completion of probation period Subsidized schooling to PEAK Child Educare for children between the ages of 3 months - 5 years
Working Hours:
You will be required to work a maximum of 45 hours weekly.
Monday to Friday:
You will be required to work a maximum of 9 hours per day in the week that you do not work a Saturday and a maximum of 8 hours per day in the week that you are working a Saturday shifted between the times of 07:
And 20:
30 as agreed by management.
Saturdays:
You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:
And 14:
As agreed by management.
Applicationstake anything up to 2 weeks to process. Your patience is appreciated.
PLEASE NOTE THAT SHOULD YOUR APPLICATION BE SUCCESSFUL, AND SHOULD WE MAKE YOU AN OFFER OF EMPLOYMENT:
The training period runs over a period of 7 days. The training is conducted during the day Monday - Friday:
07h30 - 16h30. IT is a compulsory that you are present for the entire duration 7 days of the training period. If you are not able to be present for each day of the training period then webe required to drop you off the training group and have you start around a more suitablewhich would allow you to be present for the entire duration.
The successful completion of the full training period is compulsory. You will be required to complete online and/ hardcopy assessment tests related to each training intervention. You are required to successfully pass all online and/ hardcopy assessment tests prior to assuming collections duties within the workplace. Should you fail any of the requisite online and/ hardcopy manual assessments you will be allowed a maximum of an additional 2 attempts to rewrite such on aagreed with Learning &
Development. Where you,after the completion of the Training Period or theagreed with Learning &
Development as noted above, fails to meet the minimum pass rate of any of the online or hardcopy manually completed assessment tests, the employment contractbe terminated with notice through consultation between the parties.
This appointment will be made in line with the Nimble Group Employment Equity Plan.
JOB TYPE
Work Day:
Full Time
Employment type:
Permanent Job
Salary:
Negotiable
JOB REQUIREMENTS
Minimal experience:
Unspecified