Outsource Vendor Consultant

Standard bank - Gauteng
new offer (14/08/2020)

job description

Overview Job ID 47929 Job Sector Banking Country South Africa Region State Province District Gauteng Location Simmonds Job Details Group Shared Services driving operational excellence transparency and continuous improvement across our business by leveraging scale capabilities and innovation Job Purpose Create effective partnerships with chosen vendors Ensure the effective operations of Vendor output Drive communication between vendors and line managerEnsure that the targets are achieved by your vendors Key Responsibilities Accountabilities Relationship Management Manage a select portfolio of Vendors on the Vendors out-put measures Account level monitoringWeekly high balance exposure reporting Responsible to form part of weekly performance engagements via Email Telephone as well as face to face Performance Metric supplied Internal stakeholder management with regards to vendor admin Problem Management Ensure that all escalated problems or service complaints are resolved within the agreed SLA time period Report all these complaints on a weekly and monthly basis in connect sessions Monthly Reporting Monitoring of Key Metrics Monitor key measurements that was agreed to as per Service Level Agreements and frequency to ensure that vendors is achieving operational excellence and meeting agreed processing targets Customer service Ensure that vendor complaints are logged and root cause analysis undertaken to prevent recurring problems Ensure that all queries and problems are resolved promptly Ensure accuracy of information when resolving queries Internal Process and SBSA policies and procedures Supply data or information to compile monthly dashboard for submission for meeting Validate data within the dashboard to ensure accurate reporting Communicate vendor issues proactively which could impact on customer service to Line Manager Action various reports where necessary to manage vendor performance and risk on Account LevelIdentify risks and report to appropriate line Ensure Service Levels are met at all times Operational effectiveness Manage the validity and integrity of all information including MIS received from the various vendors prior to any inclusion in any report for publication either internally or externally or both Ensure that the service levels are maintained to ensure that service level agreements with internal and external customers are adhered to at all times Risk management Limit potential losses to the bank by ensuring that laid-down instructions are adhered to within the Vendors operations Assist stakeholders with the identification of risks and reported to line Key performance measures Relationship Management Formulate regular meetings with vendors to build operational relationships including your Line Manager Problem Management Produce monthly reports on incidents and problems E g Query Tracker on escalated queries Monthly reporting Produce monthly validated reports to line ADHOC reporting on Projects Risk management Reporting risk immediately 24hrs Weekly trust pay-overs to be reconciled with month end final pay overs and report inconsistencies by the 3rd working day of the month Key dimensions of the job Daily performance engagements with vendors to drive SLA metricsRelationship management with Vendors and internal stakeholders on operational level Manage and ensure operational effectiveness of Vendor Rand Value TAT Preferred Qualification and Experience Minimum qualifications Matric Diploma DegreeTraining courses - Any collections and product courses attended would be to an advantageFAIS compliant - Yes None Customer Facing Experience Minimum of two years experience in a credit collections environmentExperience in people relationship management would be to an advantage Knowledge Technical Skills Expertise Knowledge In depth knowledge and understanding of the Banks products service standards systems operational processes pressures practices policies and procedures as well as all documentation and securities Full understanding of collection life cycleKnowledge of vendor management Knowledge of Code of Banking PracticeKnowledge of People Management PracticesUnderstanding of the relationships between the various entities involvedRisk ManagementData Management Technical Skills Computer literacy Risk Management Writing Skills PLEASE NOTE All our recruitment and selection processes comply with applicable local laws and regulations We will never ask for money or any form of payment as part of our recruitment process If you experience this please contact our Fraudline on 27 800222050 or forward to TransactionFraudOpsSA standardbank co za

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Outsource Vendor Consultant

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