Receptionist Stellenbosch, Ca

Our Client in the banking sector is looking for a dependable, customer-centric outgoing Receptionist to join the their banking family! Located in
Stellenbosch, this position will play an integral role of being the face of bank.
Job Purpose
The position is primarily responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction, leaving guests and callers with a positive, professional and lasting impression. The Receptionist is responsible for establishing a warm, welcoming and professional atmosphere for all clients. The Receptionist will be the first point offor visitors, making them feel comfortable, anticipating their needs and aid when required. The position will help to coordinate the efforts of everyone within the Property division, engaging with employees and delivering -best in class
- service at all times.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations be made to enable individuals with disabilities to perform the essential functions.
Minimum 1 year experience of working at the Important Company within a Banking environment
Experience of working within a demanding fast paced environment involving high levels of customer care
Experience of working within a team and desiring to Important Company a -best class
- service
Strong customer service skills
Professional telephone manners together with excellent verbal and written communication skills
Skills Requirement
COMMUNICATION SKILLS
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Abilityto respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Comfortable meeting and engaging with new people. Warm and engaging demeanour. Ability to assess circumstances, empathize and offer help.
FINANCIAL KNOWLEDGE
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
REASONING ABILITY
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and/or ABILITIES
Main Duties &
Responsibilities
A minimum of 2-3 years experience in customer service or a receptionist role in banking environment.
Dependability is a must - must be reliable.
Self-motivated and able to work independently.
Excellent written and verbal communication skills.
Proficient in MS Word, Excel and Outlook.
Must possess a polished, professional demeanor.
Excellent communication and interpersonal skills with a great phone presence.
Answering phones and greeting visitors.
Must demonstrate excellent customer service, organizational and communication skills.
Manage time effectively, meet personal goals and work effectively with all team members.