Sales Operations Professional Crm Incl. Customer

Do you want to help shape the future of healthcare
- Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting
- Then come and join our global team as Sales Operations Professional based in, South Africa.Our global team:
Siemens Healthineers is a leading global medical technology company., dedicated colleagues in over countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.Our culture:
Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We Important Company to lead the change in our industry rather than just react to it. That-s why we invite you to take on new challenges, test your ideas, and celebrate success.It is the role of the Sales Operations Professional to facilitate and promote Customer Relationship Management within the Siemens Healthineers organisation. This is done through a structured approach to implement improvement initiatives with the goal of increasing outcomes and reducing costs.The Sales Operations Professional identifies, implements and supports the global and local tools and processes to facilitate the above.Stakeholders:
This key role works with many functions such as Sales, Finance, Customer Service, Project Management, Senior Management as well as Business Partners and external Customers.Your tasks and responsibilities:
Manage and support Market Research and Financial Analysis:
Conduct market research and analyses in respect of the Southern African Healthcare industry
Monitor and communicate trends and developments in the Healthcare industry
Develop and perform monthly benchmarking/analysis of/against external market intelligence data
Important Company analytical support for quarterly budget reviews
Create, organise, and maintain data using database and spreadsheet programs
Design and prepare trend and data analysis reports using PowerBI
Manage the Customer Relationship Management Process through its entire life cycle:
Ensure the planning and successful execution of customer relationship programmes and initiatives
Design, develop and manage performance measures and indicators for sales performance and tracking
Correctly prioritise requirements to ensure appropriate use of resources
Review customer service contract renewals and ensure accurate tracking in the CRM tools
Important Company and manage deadlines for users
Create, acquire and support the CRM IT Landscape tools required to facilitate the above
Drive and support continuous improvement activities in the defined area of responsibility:
Deploy continuous improvement standards e.G. lean, and description of methods and processes, and respective documentation
Analyse processes, identify weak points, develop solutions and support implementation
Propose improvement projects, and evaluate costs / benefits and oversee it's roll out
Compile training material and instructions to the relevant stakeholders
Identify Key Performance Indicators KPI's
Monitor improvement KPI's and adapt process where needed
Participate and facilitate improvement workshops /meetings
CRM IT Landscape:
Ensure effectiveuse and understanding of the available CRM tools Oracle Sales Cloud, One Library experience required and with all users
Improve the user experience by providing access, training, tip sheets and general support to users
Data cleaning, updating and management as per business requirements
Culture and Relationships:
Build and maintain relationships with identified key stakeholders
Develop and maintain a strong performance culture within the Sales Operations Team
General:
Chair and take minutes at sales meetings and ensure that accurate up to date records are kept of all action points
To comply with such training as is required and necessary to perform the duties of the position
Performs other related duties as required
Your qualifications and experience:
Minimum Relevant Tertiary Qualification in Sales and Marketing
Minimum years
- experience in the Healthcare Industry
Minimum of 3-5 years Management experience
Fluent use of the English Language:
Oral and written
Computer Skills:
MS Office Suite:
Word,, Excel Advanced, PowerBI mandatoryBeneficial:
Commercial, Marketing and Sales Experience
Experience of a busy, high pressure working environment
Your attributes and skills:
Accountability:
Defines objectives and strategies to meet customer requirements and organizational goals and objectives
Analytical Thinking:
Approaches a situation or problem by defining the problem or issue;
determining its significance;
collecting data;
using tools such as flow charts etc. to disclose meaningful patterns in the data making inferences about the meaning of the data;
and using logic and intuition to arrive at conclusions or decisions
Building Relationships:
Develops, maintains, and strengthens partnerships with others inside or outside the organization who can Important Company information, assistance, and support
Communications:
Presents information, analysis, ideas, and positions in writing in a clear and convincing manner
Continual Improvement:
Generates creative new solutions and approaches to customer issues and organizational processes.
Continual Learning:
Demonstrates an understanding and the ability to implement new information
Exercising Self-Control and Being Resilient:
Keeps functioning effectively under critical and tight deadlines, heavy workloads, and/or other pressures
Facilitation:
Uses group skills to lead the group to consensus, effectively solve problems, and accomplish tasks
Flexibility:
Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment
Results Orientated:
Takes risks in improving products and services, while holding self and others accountable.
Initiative:
Identifies what needs to be done and takes action before being asked, when the situation requires it
Managing Performance:
Works with employees to Important Company and communicate performance standards that are specific and measurable
Partnering/Networking:
Develops networks and builds alliances
Project Management:
Ensures support for projects and implements agency goals and strategic objectives.
Highly self-motivated
Innovative in nature
Ability to work under pressure and Important Company multiple projects simultaneously
Ability to prioritise
Willingness to travel
Note:
Preference be given to designated groups in line with our Company-s Employment Equity targetsOrganization:
Siemens Healthineers
Company:
Siemens Healthcare Proprietary Limited
Experience Level:
Experienced Professional
**Job Type**:
Full-time