Snr Collections Manager

Vacancy Details
Employer:
Confidentialp>
Snr Collections Manager (JB2743)
Durban
Market Confidentialated
The role primarily focuses on strategic leadership direction for Collections and Credit to ensure sustainable delivery of strategic and operational objectives across the credit and collections life cycles. Thriving under pressure and taking pride in maintaining high levels of performance, he/she should enjoy a fast
- Aced, professional environment.
Experience Confidentialuired
Confidentialevant tertiary Education
Extensive financial services collections and credit experience, experience in a senior leadership role preferably at a financial services institution
Experience in managing a collections team (soft and hard collections) with the ability to establish and maintain an efficient and productive working environment based on continuous and effective staff communication.
Collection-sConfidentialexperience with direct experience in a customer service environment and ability to take full accountability for the end
- To
- End collections and credit processes.
Knowledge of general principles and techniques of collection work;
legal Confidentialuirements for collection of delinquent accounts;
best practices and procedures
Strong quantitative skills
Experience working within a compliance Confidentialulated environment.
Strong customer service experience
Excellent excel skills, knowledge of credit bureau datasets, NCR Confidentialulations and collections technologies
Previous essential experience at a financial institution or large credit Confidentialailer
Key Confidentialponsibilities
To formulate the collections and credit strategies, translate into key objectives and ensure successful
Implementation across the 2 departments.Important Company up and implement best practice processes and frameworks Confidentialarding credit and collections policies and activities
Partnering with key internal stakeholders to ensure optimal delivery from the 2 departments
Ensure overall legislative policy and compliance
To ensure effective Confidentialource management, cost control and budget management
Be Confidentialponsible for the management and development of the collections team ensuring a happy and successful working environment
Take ownership for the collection efforts of the debtors
- portfolio to Confidentialuce the number of overdue accounts and to minimise defaults
Ensure key performance of SLAs are maintained across the collections team
Leverage your expertise and experience when managing this book to improve collections rates
Maintain the integrity of the data and leverage technology for best purpose collections
Develop and maintain operational dashboards
Develop and maintain effective incentive strategies for Collections Team
Measurement criterion
Implementation and operational efficiency of collections process, as measured through collection rates and performance of the debtors
- book
Improved debtors
- portfolio health through collections targets (% arrears, defaults and engagement effectiveness)
A happy, healthy and high
- Erforming collections team measured against development goals, wellness and happiness indicators