Specialised Collections Case Agents

**Reporting to**:
Specialised Collections Team Manager
**Job Purpose**:
The Case Agents will be responsible for executing the collection of debt in more specialised and / complex cases. The Case Agent will work his / her accounts from cradle to grave, taking individual ownership of each case. He/ she will be required to conduct research and prepare to implement more varied negotiating strategies and use a broader range of legal and investigation services to recover debt effectively.
**Location**:
Sandton, Johannesburg
**KEY PERFORMANCE AREAS**:
Under the management / direction of the Specialised Collections Team Manager, the Specialised Collections Case Agent will have the following responsibilities (including but not limited to):
- Efficient management of allocated cases from start to finish
- Conduct effective debtor research and prepare cases accurately
- Achieve right party contact using a comprehensive set of tools and support services
- Implement effective negotiation for collection and / resolution of debt
- Effective escalation of more complex or high-value matters to improve collections outcomes
- Ensuring optimal conversion of allocated debts to cash collections using variety of strategies
- Ad-hoc duties
**REQUIREMENTS**:
- Minimum 3 years debt collections or credit management experience
- A good understanding of business entities, business lending and lending criteria
- Experience in a banking environment is advantageous
- Computer Literate (MS Office) an intermediate level
- Familiarity with conducting research via the internet and various other tools
- Working knowledge of Collections system/s is advantageous
**SKILLS**:
- Self-motivated and target driven
- Strong negotiation skills
- Ability to build strong working relationships (internal/external) and effectively communicate with colleagues and customers / clients at all levels
- A pro-active team player - works well in a team and contributes to the team success
- Ability to take ownership of responsibilities
- Problem solving skills
- Persuasive / influencing skills
- High degree of accuracy
- Loyalty and a high level of confidentiality
- Inquiring mind
**REMUNERATION STRUCTURE**:
- Basic Salary PLUS Uncapped Commission
- Benefits at the full cost to the Employer
- Funeral Cover (at the full cost of the employer)
- Life Cover (at the full cost of the employer)
- Disability Cover (at the full cost of the employer)
- Medical Cover (at the full cost of the employer, after successful completion of probation period)
**Working Hours**:
**Monday - Friday**:
You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:
00 and 20:
30 as agreed by management.
**Saturdays**:
You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:
00 and 14:
00 as agreed by management.
**NB**:
**This appointment will be made in line with the Nimble Group Employment equity plan.