Specialist: Product Management

Structure, Grade &
Reporting Job grade/level S5 Business Unit Converged Communication Department Access Networks and Internet Position reports to Operations Manager:
Service Centre Span of Control 0-1 Core Description
Responsible for the execution of the Internet product lifecycle management process, including financial and market performance of Telecommunications products through the product life cycle. The role optimises product performance and customer satisfaction.
Functions include targeting, competitive positioning, external environment analysis, technology planning and setting product roadmaps and coordination of product line strategies together with relevant stakeholders. Responsible for defining the strategic product portfolio direction and objectives to ensure execution of the business strategy. Key Deliverables / Primary Functions
- Gather and analyse market requirements and convert these into system requirements;
drive the development of differentiated products or enhance existing products, with defined processes.
- Manage product portfolio, including development of description, value proposition, offerings and packages, cost and pricing and maintain product information on operational support systems.
- Manage product performance, including fulfilment assurance, financial performance and product life cycle considerations (i.E building product roadmaps, particularly technology roadmaps)
- Position products and outbound messaging with collateral, and enable the sales force through training, incentives and battle cards.
- Promote products externally with press, clients, and partners and monitor the competition.
- Measure existing customer service performance, continually refresh and optimise technology and conduct research and development.
- Manage change requests, paper and electronic invoices, order forms price plans and feature and package codes on billing systems. Functional Skills
Product and Service standards
Product Life Cycle Management
Billing Systems and procedures Behavioural Competencies 2. Developing and implementing account plan or strategy 4. People / Team Leadership 5. Decision Making 3. Meeting customer expectations 6. Communication and Impact 1. Job Match Qualifications A Degree (NQF7) or Diploma (NQF6) in Information Technology or Project Management Experience
5 years relevant experience Certifications / Professional Registration Applicable industry certification is required ECSA (Engineering Council of South Africa) for Engineers and Technologists Special Requirements/ Employment Condition Willing to work extended hours Valid Drivers license Ability to cope under pressure Ability to work multiple shifts Work Characteristics WFA /Office Based Non-Billable