Specialist

Standard bank - Gauteng
new offer (14/08/2020)

job description

Overview Job ID 48487 Job Sector Banking Country South Africa Region State Province District Gauteng Location Simmonds Job Details Operations a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible Job Purpose The core purpose for the role is to provide end to end electronic and physical settlement services for various types of financial instruments manage the associated risks of processing in a highly pressurized environment control all aspects relating to operational regulatory requirements and in the process ensure that agreed service levels are maintained for both domestic and international institutional clients Key Responsibilities Accountabilities Action manage and control all aspects relating to Settlements in accordance with the Market rules and directives outlined in the South African Securities Market and clients Safe Custody and Service Level Agreements Ensure awareness of clients needs at all times and that these needs are always met as stipulated in the Safe Custody Agreements SCA Action all instructions relating to settlements Manage and control all risks within the settlements environment Adherence to all regulatory requirements To obtain a full understanding of market rules and directives hence ensuring procedures and cut off times are adhered to on the day to day processing of trades Action and control all aspects relating to Strate and Johannesburg Stock Exchange Ensure the adherence of all Strate Rules and Directive Liaise with internal Helpdesk to ensure the opening of corrective windows Escalation of settlement delays when close to cut-off times Escalation of any delay in Swift message flows between Standard Bank and Strate Ensure client communication is of a high standard both verbally and in writing Follow-up and follow-through on all outstanding issues Customer queries or Internal queries and ensure adequate written and verbal communication at all times Transmit ideas information and instructions to individuals and groups clearly and concisely both verbally and in writing Ensure the adherence to procedures at all times Perform daily checks on rejected messages cancellation order queue repair queue reprocessed screen settlement allegements screen folder for unmatched trades Ensure that relevant Message type 548 status intimation messages are generated to clients and broker and ensure immediate and appropriate action is taken to resolve Ensure all reports from Helpdesk are actioned as per laid down procedures Report all off market trades within the market cut off time as and when required Perform regular follow ups on all exceptions to ensure that all trades are in a correct status as at end of day Follow-up and follow-through on all outstanding issues in the form of client or internal queries and ensure adequate written and verbal communication at all times Ensure that fax instructions are verified against authorized signatory lists and that the correct client is the instructing party for the relevant accounts Adhere to market rules and directives and in the process eliminating possible penalties being levied against the Bank Manage and control all areas of risks as identified and ensure that proper controls are in place to ensure a zero losses or penalties environment Display a sense of urgency and thorough planning prioritization in order to meet all deadlines Ensure all manual controls are followed and adhere to eliminate and minimize the risk exposure when managing manual processing Ensure the provision of a high quality and cost effective service to both internal and external clients by accurately analyzing the clients needs and market demands in order to define business requirements Building and retaining effective relationships with clients through participating in regular courtesy calls Continuously improve service offerings through innovation and a future orientation towards automation Ensure that a competitive edge within the market is maintained through building maintaining and retaining client partnerships Display the ability in identifying risk areas and suggest adequate controls where necessary Initiate training and attend all scheduled training workshops Apply and share knowledge Identify areas of risk and work with Manager to ensure that proper controls are in place to eliminate or minimize risks and losses Provide input to procedure or risk documents for example the Risk Management Framework and process flows documents Attend all workshops and share knowledge during training hours in order to create the awareness of any risks that were identified Ensure continuous follow ups checks and monitoring of exceptions Ensure that all reports are actioned as per laid down procedures Ensure that all issues related to accounts have been raised and resolved timeously Check on the response times to queries Ensure that all outstanding issues are prioritized and escalated accordingly for example queries possible claims outstanding penalties and fines Report substantial increase or decrease of volumes to Manager Liaise regularly with other sections to ensure that sections work is integrated smoothly with the rest of the department Attend all workshops and share knowledge during training hours Ensure that all system problems are escalated to Query Management Business Support area and follow up on resolutions to ensure that queries are not left unattended Conduct ongoing trend analysis with regards to penalties and continuously communicate improvements or deteriorations Highlight such findings to management for further action Action call- reports based on courtesy calls global custody survey results or client profiles by providing feedback or input and follow up on action plans Ensure that all procedures processes working instructions are up to date and relevant To assist manager in achieving the divisions goals by ensuring that a cost effective high quality service is provided to our customers by effectively controlling tasks within the settlements section To identify areas of risk and ensure that proper controls are in place to eliminate minimize risks and losses Ensure that Knowledge sharing about the business is communicated to team members in order to improve and maintain client service Take action in educating clients about processes procedures as well as both internal and market timelines in order to improve processing of instructions in a timely manner Ensure ongoing training on other portfolios and obtain adequate knowledge in order to perform optimally as a back-up to other accounts This to ensure risks is minimized in the department To obtain a full understanding of market rules and directives hence ensuring procedures and cut off times are adhered to on the day to day processing of trades Effectively communicate to clients both verbally and in writing in relation to the running of the business Display teamwork and live by the Standard Bank Values Preferred Qualification and Experience Qualifications Formal minimum qualification 1 Type of qualification National Certificate Field of study Finance and Accounting Formal minimum qualification 2 Type of qualification National Certificate Field of study Business Commerce Minimum qualification 3 Type of qualification Studying towards a degree Field of study Choose an item Preferred other qualifications certifications or professional memberships Strate Compliance Exams Experience Experience required 1 Job Function Business Support Job Family Investor Services Years 3-4 Years Experience Description Have a good understanding of Equity settlement and the South African Securities market Have a good understanding of the various departments within Investor Services and knowledge of their interactions Demonstrate the ability to communicate with clients peers and superiors in verbally and in writing using a professional and business - like manner across all levels Have the ability to effectively present information Have sound knowledge of Strates or Johannesburg Stock Exchanges Rules Regulations and Directives Experience required 2 Job Function Business Support Job Family Investor services Years 3-4 Years Experience Description Display working knowledge of related functions for example the Society for Worldwide Interbank Financial Telecommunication SWIFT message flows Network Clearing System BaNCS Unexcor Front End UFE Centralised Messaging Front End System CMFE or SAFE Experience preferred 1 Job Function Business Support Job Family Investor Services Years 3-4 Years Experience Description Have sufficient technical business and process knowledge relative to the Securities Industry in order to ensure effective processing of all financial instruments settlements Experience preferred 2 Job Function Corporate Banking Job Family Investor Services Years 3-4 Years Experience Description Ability to identify and mitigate potential risk to clients counterparties and the Bank Knowledge Technical Skills Expertise Competency Label Processing Competency Description Settlement Process Knowledge of confirmation and settlement processes as well as exchange matching OTC processes tools rules systems cut-off times and implications Proficiency Level PROFICIENT - Clear knowledge and application of the concept Competency Label Processing Competency Description Settlements process Knowledge of settlements methods or systems e g SAMOS CLS etc as well as specific knowledge of payment cut-off times and implication of late payments made Proficiency Level BASIC - Applies elementary concepts to develop activities under supervision Competency Label Processing Competency Description Exceptions Handling The ability to process complex transactions or client requests where standard operating procedures do not cover the type of activity Proficiency Level BASIC - Applies elementary concepts to develop activities under supervision Competency Label Client engagement Competency Description Industry Knowledge Expertise on the specific client industry that is covered by the role Proficiency Level BASIC - Applies elementary concepts to develop activities under supervision Competency Label Processing Competency Description Deal or Trade Life Cycles Knowledge of operational aspects of products and deals including timing and execution of operational process flows throughout the lifecycle Proficiency Level BASIC - Applies elementary concepts to develop activities under supervision Competency Label Client engagement Competency Description Local Market Knowledge Expertise on the opportunities competitive environment regulations and risks related to doing business in a particular country Proficiency Level BASIC - Applies elementary concepts to develop activities under supervision Competency Label Processing Competency Description Manual Deal or Trade Processing Working knowledge of situations and processing steps where manual processing of entries is required understanding and ability to comply with specific authorisation required for manual processing and the ability to process manual entries where required Proficiency Level PROFICIENT - Clear knowledge and application of the concept PLEASE NOTE All our recruitment and selection processes comply with applicable local laws and regulations We will never ask for money or any form of payment as part of our recruitment process If you experience this please contact our Fraudline on 27 800222050 or forward to TransactionFraudOpsSA standardbank co za

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