Support Engineer It

A luxury 5- Lodge Group in Sandton are looking for a great IT Support Engineer.
Requirements for the Role:
Experience on desktops, laptops, terminals and printers. 5 years - Essential
Supporting MS Office Applications. 5 years - Essential
Supporting Windows operating systems. 5 years - Essential
Supporting users working from Terminal servers. 3 Year - Essential
Experience on servers - Desirable
A-/N
- MCP / MCSA / MDAA or similar
ITIL Foundation - Desirable
Additional technology related certification is an advantage
**Duties**:
Log all calls via the management system.
Assist with IMAC Install, Move, Add and Change relating to hardware and software
To maintain exceptional service for all support queries.
Ability to identify abusiness requirement and Important Company appropriate technical solutions
To take ownership of technical problems.
To be pro-active when dealing with requests and to escalate Back Office problems to the Infrastructure Team
To escalate Back Office problems to the Infrastructure Team
To liaise with relevant third parties to resolve technical issues.
Assist with the purchasing of IT related equipment.
Deliver on tasks contributing towards project delivery.
Contribute to delivering an after-hours rotation based standby service.
Be prepared to travel to remote customer sites local and abroad on occasion.
Management of User Accounts, Mail accounts &
Storage recourses
Deliver support on the wide area network across Africa
Administer network shares and printers
Administer network security &
permissions
Ensure effective on-going support for all systems in use. These systems will include, but not be to;
Operating Systems, Microsoft Office products, security products, business systems like Tourplan and Maximizer.