Systems Support Analyst

Department:
- **IT Department**
- Project Location(s):
- **Springs**
- Education:
- **Matric and BCom or equivalent**
- Compensation:
- **R35 000 to R50 000 per month**
**ROLE DESCRIPTION**:
**The incumbent you will be responsible for the support and maintenance of various systems, including our core ERP JDEdwards. You will make sure various integrations are supported and maintained, keep up-to-date knowledge of functionalities, customization, and integration.**
**Key Responsibilities**
- Improves systems by studying current practices and designing modifications;
- Recommends controls by identifying problems and writing improved procedures;
- Maintains system protocols by writing and updating procedures;
- Provides references for users by writing and maintaining user documentation;
providing help desk support and training users;
- Maintains user confidence and protects operations by keeping information confidential;
- Prepares technical reports by collecting;
analysing;
summarizing information and trends;
- Contributes to team effort by accomplishing related results as needed;
- Promoting ProcessImprovement;
- Familiar with testing methodology and able to perform unit testing on software;
- Develop reportingaccording to specifications from business;
- Attend to audit queries as and when required;
and
- Perform ad hoc duties as and when required within reasonable job scope.
**REQUIRED SKILLS &
QUALIFICATIONS**:
- Matric Certificate with pure Maths + B Com in Accountancy or equivalent.
- Five (5) + years’ System Support or Supply chain experience;
- Strong Technical experience;
- Project Management using Prince2 Methodology;
- In depth knowledge of business systems and operations;
- ERP System experience:
JD Edwards, SAP or Navision;
and
- Process Improvement Experience.
- Be sensitive to deadlines;
be able to interact in a team environment and adapt quickly to change;
- Deep attention todetail and possesses excellent analytical, problem solving and customer service skills;
- Ability and aptitude to continuously search for enhancements and innovation;
- Ability to work under pressure and deliver within agreed Service Level Agreements;
- Dynamic (ability to learn other technologies and take on different responsibilities);
- Logical thinker (strong troubleshooting skills);
- Uses own initiative and can work independently;
and good presentation skills