Team Leader : Collections Night Shift

Freerecruit. co. za - Durban
new offer (26/05/2020)

job description

Do you enjoy working in an environment that is driven by targets and has a strong focus on customer experience Mrp money is looking for a self -motivated passionate Collections Team Leader to join their fast-paced team The Team Leader will be responsible for leading a team of associates to minimise bad debt write off The key focus of this role will include motivating associates to achieve targets assessing their performance and providing support to management in the areas of recruitment and learning and development Responsibilities Effectively plan lead and organize the Collection team to ensure individual and team targets and objectives are achieved Effectively communicates deadlines and targets to associates Successfully conducts team meetings to update members on best practices and continuing expectations Ensures that all the associates attendance and punctuality is monitored Provides encouragement to team members including communicating team goals and identifying areas for new training or skill checks Generates and shares comprehensive and detailed reports about team performance mission-related objectives and deadlines Ensures that feedback received from the QA department in terms of call quality is noted addressed with the agent concerned and monitored going forward Assists management with hiring processes and new associates training Effectively reports records and maintains a log in terms of system problems telephony issues and down times Develops strategies to promote associates adherence to divisional culture and performance goals Ensure quality friendly consistent interaction when dealing with customers and stores Requirements Grade 12 3-5 years Collections experience Minimum 1 year Team Leader experience or in a similar role Strong leadership skills Strong Relationship Building Customer Service Skills Knowledge of NCA requirements pertaining to collections and credit control Knowledge of POPI Act Excellent communication skills in English Written verbal Computer literate MS Word MS Excel MS Outlook Must be able to work from 14 00pm to 20 00pm and alternate Saturdays Please click on Apply for job below and follow the link to the online application form

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Team Leader : Collections Night Shift

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