Telesales Agent
job description
Purpose of the role:
- The Telesales Agent’s purpose is direct marketing of both print and online products to new and existing customers from Government, Corporate and Professional markets.
- Key Accountabilities:
- Revenue
- Achieve sales targets by medium
- Maintain healthy sales pipeline that is reflected in CRM.
- Maintain required call rate
- Call on existing clients as well as develop new business
- Source own leads
- Sell based on campaigns as required
- Resolve customer queries
- Assist with collections as required
- Establish and maintain key stakeholder relationships
- Report to the Telesales Senior Supervisor regarding invoiced sales, pipeline, campaigns
- Record all customer interaction on CRM
- Competencies:
- Telesales skills
- Positive attitude
- Enthusiastic
- Energetic and driven
- Determination and persistence
- Influencing skills
- Analytical skills
- Relationship management skills
- Able to work autonomously - self-starter
- Listening skills
- Negotiation skills
- Good people skills
- Internal Interactions:
- Product Owners
- Collections Team
- Administration team
- Field Sales team
- Management team
- IT
- Sales Enablement team
- Warehouse
- External Interactions:
- Non-Key Account Customers
- Customers requiring training (after sales service)
- Decision makers
- Minimum Requirements:
- Matric
- Complete or partial tertiary qualification is essential, preferably in the areas of law, HR or financial services
- Proven telephonic selling experience is an advantage
- Minimum of 7 years of working experience.
1.855.833.5120
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