Telesales Agent

About Us:
Founded in 2020, Nsibandze Outsourcing (“NOS”) is a CX business on a mission to ignite opportunity for small and medium sized companies through telemarketing, lead generation, data analysis and business consulting. Based in the UK we deliver our innovative solutions to clients across the United Kingdom, North America and the EMEA region.
Title:
Telesales Agent
Location:
Fourways, Gauteng
**Salary**:
R10 000 (Basic + Commision structure)
Business hours:
09:
00-17:
00
Working days:
Monday-Friday
Benefits:
Christmas week off, Birthday off, Volunteering Day off,
Role:
This is predominantly a telemarketing role. Reporting to the Associate Director, in this role you will be responsible for managing client relationships and the delivery of telemarketing services for set clients. Within this role you will have full responsibility for the services delivered to set clients. You will be given a full understanding of your clients’ expectations to ensure that our solutions are delivered on schedule and to our client's satisfaction. You will also be expected to recognise opportunities to sell additional services to the client. You will integrate seamlessly and have direct contact with the client while adhering to Nsibandze Outsourcing's values.
Training:
Nsibandze Outsourcing Training Programme 2023.
Progression:
After 6 - 12 months of being in this role, you will be eligible for promotion to an Account Manager role where you will look after a portfolio of clients directly.
Key Responsibilities:
- Ensure the delivery of contracted services to the client you are responsible for without compromising on quality.
- Undertake effective account and client relationship management by nurturing a strong working relationship with key client contacts, decision makers and influencers.
- Having a deep understanding of the client’s priorities, strategies, and organisation to ensure NOS add value across the client’s broader organisation.
- Lead and participate in client review meetings.
- Manage clients proactively and professionally, while aiming to exceed their expectations.
- Work with the Account Manager to put together an account development plan for each client.
- Provide accurate weekly and monthly reporting both internally and to your respective client.
- Population of data on internal CRM to record daily individual and client progress.
- Ensure compliance with statutory and operational policies.
Background and experience:
- Understanding of B2B client management is advantageous, however, not a must.
- Has knowledge of the commercial real estate or creative media industries.
- Good understanding of business process outsourcing.
- Experience of managing SLAs / KPIs.
- 1 year of telesales experience.
- A good listener, with the ability engage and ask the right questions.
- Ambitious and self-motivated, with a desire to learn, develop, and progress.
- A hungry, self-starter who thrives in a fast-paced start-up environment.
- Must have a high level of energy, with positive attitude and be flexible in approach.
**Skills**:
- Problem solving.
- Ability to prioritise workload and to multi-task.
- Exceptional organisational skills.
- Excellent communication and interpersonal skills.
- Good negotiator.
- Engaging personality.
- Empathy.
- Fearless attitude.
- Team player.
Nsibandze Outsourcing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity/expression, national origin, or any other characteristic protected under law.
**Salary**:
From R10,000.00 per month