Training Manager-E-Learning

Vacancy Details
Employer:
Important Company
Training Manager-E-Learning - Cape Town
Requirements
Technical knowledge of software platforms or related tools used within e-learning or LMS systems -coupled with a strong training background. Experience creating LMS content
Previous experience as a Trainer and/or QA with a strong emphasis on Superior Customer Service, ideally within the Online-Gaming/ Casino / Poker/ Center Sector.
Experience in Designing Learning Content, Story Boarding, Identifying Learning objectives, measuring learning outcomes as well as putting forward new ideas in an effort to keep up with the fast rate of growth and inherent attrition.
Able to travel to any of our various locations, as needed &
when allowed - Cape Town, Panama, Antigua or Sofia
Key Performances:
Create, QA and develop the training content across various products, in several formats for both face to face and e
- learning through classroom, video content, self-teaching and live streaming.
Analyze new starter and continuing education program tenets, key objectives, strategic outcomes and
Create new content for all platforms;
particularly important is engaging content for the e-learning platform, which will offer upskilling for existing staff as they move through their careers.
Deliver ongoing customer service training and fill in when needed for trainers who offer refreshers throughout the year and upskilling on various topics as agents move tiers, departments, roles.
Measure, evaluate and report on the effectiveness and business impact of the team-s learning programs and content.
Drive innovation and break through improvements in your team-s design and development processes and practices.
Identify the tools, methodology and learning technology choices that will Important Company ways to improve learning effectiveness and speed to proficiency across all products and learner levels.
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